OPERATIONS & MGMT CONSULTANT MGR - SES - 76004681

State of Florida•Tallahassee, FL

4d•Onsite

About The Position

Selected Exempt Service (SES) Opportunity. Internal Opportunity - FLHSMV Employees Only. To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Requirements

Effective communication skills, both written and verbal, to include the ability to effectively conduct meetings and to present ideas, plans and recommendations verbally and in writing.
Excellent customer service skills and the ability to establish effective working relationships with others.
Ability to work independently with minimal supervision and to effectively manage, mentor and monitor staff.
Effective organization, multi-tasking and time management skills to include the ability to effectively delegate work assignments and ensure deadlines are met.
Ability to utilize critical thinking, problem-solving techniques and judgment to make sound and effective decisions.
Knowledge of and ability to interpret and apply laws, rules, administrative code, policies and procedures.
Knowledge of the use of performance management tools such as Q-Matic
The ability to prepare reports and analyze data, including program performance information.
Knowledge of developing and implementing policies and procedures and the ability to analyze processes and implement process improvements.

Nice To Haves

Professional work experience supervising other employees to include monitoring workload, mentoring staff, and conducting performance reviews.
Professional work experience overseeing operational activities for an office/program to include monitoring and ensuring productivity, quality or other program standards are met.
Professional work experience interpreting and applying laws, rules, regulations, policies and procedures.

Responsibilities

Directing, managing and evaluating the day-to-day operational activities of Bureau of Issuance Oversight’s motor vehicle (title and registration) issuance, direct issuance, motor vehicle stops, motor vehicle refunds, personalized license plate review and the issuance of specialty license plates (voluntary contribution oversight), fleet issuance oversight, transporter plates and motor vehicle modernization coordination.
Developing and implementing operational plans, policies and procedures.
Managing the implementation of legislative mandates and new or pending motor vehicle initiatives.
Performing liaison duties and responding to inquiries from the Executive Office of the Governor, the Legislature, the Courts, or members of the public regarding operations of the bureau.
Coordinating and monitoring motor vehicle modernization efforts to include the development and implementation of applications and automated management information systems.
Managing, monitoring and evaluating program area quality and productivity, as well as, the activities of subordinates and subordinate supervisors.
Ensuring regulatory compliance and the proper and efficient collection of revenue.