OPERATIONS & MGMT CONSULTANT MGR - SES - 79000798

State of Florida • Orlando, FL

23h • $65,515 - $77,929 • Hybrid

About The Position

The Department of Business and Professional Regulation (DBPR) is the agency charged with licensing and regulating State of Florida businesses and professionals, such as cosmetologists, veterinarians, condominiums, hotels and restaurants. Our mission is to license efficiently and regulate fairly, and we strive to meet this goal in our day-to-day operations. This position is located within the Orlando office of the Division of Florida Condominiums, Timeshares and Mobile Homes and reports to the Bureau Chief of Compliance. This position is responsible for overseeing the investigative sections of the Bureau located in our Tallahassee and Miami offices.

Requirements

• Four (4) years of investigation experience, and two (2) years of supervisory experience; OR
• Four (4) years of regulatory experience and two (2) years of supervisory experience.
• Knowledge of Florida Law and Administrative Rules related to Condominiums, Timeshares, Mobile Homes and Cooperatives.
• Knowledge of personnel policies and procedures.
• Knowledge of basic management principles and practices.
• Strong oral and written communication skills.
• Skilled in managing databases and case tracking.
• Skilled in identifying critical issues with regard to complaints.
• Ability to travel by car to the Bureau’s central Florida field offices to conduct business on a regular basis.
• Ability to read, interpret and apply statutes and administrative rules to specific fact scenarios.
• Ability to supervise people.
• Ability to determine work priorities, assign work and ensure proper completion of work assignments.
• Ability to establish and maintain effective working relationships with others.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work and other activities relating to the improvement of operational and management practices.
• Ability to manage and direct subordinates in the investigation of complaints.
• Ability to analyze basic condominium, timeshare, cooperative and mobile home documents.

Nice To Haves

• A bachelor's degree from an accredited college or university, at least two (2) years of investigation experience, and two (2) years of supervisory experience; OR
• A bachelor's degree from an accredited college or university, at least four (4) years of regulatory experience, and two (2) years of supervisory experience; OR
• An associate's degree from an accredited college or university, plus four years of investigation experience or six years of regulatory experience, and two years of supervisory experience.

Responsibilities

• Responsible for all required tasks related to the management of supervisors and their employees.
• Provides appropriate motivation to employees and meets with supervisory staff regularly.
• Plans work flow and objectives and establishes deadlines.
• Reviews investigative reports for accuracy and evidentiary substance and provides feedback and training when needed.
• Provides written and telephonic responses to complaints and inquiries from the public concerning issues regulated by the Division’s program areas.
• Communicates with the public in a timely manner, and is knowledgeable in applying the statutes and administrative rules enforced by the division to varying factual scenarios.
• Develops and maintains a network of contacts among members and representatives of regulated industries.
• Maintains a wide range of general knowledge of Department and other agencies’ function in order to provide referral information to the public as needed.
• Consults with supervisors to determine areas of concern and possible solutions to problems in their regions.
• Reports and makes recommendations to the Bureau Chief, Division Director or Deputy Director as to additional program needs necessary to carry out the agency's purpose as mandated by the Legislature.
• Performs other related work as required.

Benefits

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree