Operations & Member Experience Assistant

Paul Gough Media•Celebration, FL

13d•$45,000 - $55,000•Onsite

About The Position

Paul Gough Media is a fast-paced marketing agency that supports over 2,500 private healthcare clinics globally. We are seeking an operations assistant to manage the details that ensure a high-quality member experience and maintain smooth internal operations. This role acts as a key liaison between clients, coaches, and team members, proactively identifying and resolving issues.

Requirements

2–4 years of experience in an administrative or operations role within a fast-paced, client-facing environment.
Proven experience in event or program logistics (meetings, coaching calls, or conferences).
Excellent phone, email, and in-person communication skills.
High attention to detail; ability to ensure nothing is overlooked.
Ability to multitask and prioritize effectively under pressure.
Proficiency in Google Workspace, Zoom, and a project management tool (e.g., Monday.com, Asana, Trello).
CRM experience is a plus.

Nice To Haves

Experience in a high-growth environment where change is constant.

Responsibilities

Manage Mastermind Logistics: Schedule group calls, send reminders, track action items, and ensure members stay on track.
Provide Front-Line Client Care: Respond to calls, emails, and Zoom chats promptly and professionally.
Coordinate Events: Prepare agendas, manage vendors, arrange travel, and organize merchandise for US & UK events, ensuring a high-impact experience for attendees.
Offer Office & Admin Support: Maintain organized documents, supplies, and vendor relationships.
Assist with Recruitment: Source candidates, schedule interviews, and help facilitate monthly group interview sessions.
Manage Cross-Team Tasks: Drive projects using Monday.com, Google Workspace, and Zoom, ensuring deadlines are met.