Operations Manager

Ulta Beauty, Inc.•Charlotte, NC

15h

About The Position

The Operations Manager (OM) leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team that supports store sales growth. The OM leads Task Associates and the Merchandise Manager and supports retail store operations, including realignments, planograms, and inventory life-cycle processes such as cycle counts, damages, testers, returns to vendors, destroy-in-field items, and inventory adjustments. The role drives performance, people, and process through sales and inventory results, operational compliance, talent acquisition and development, standard operating procedures, and compliance standards. The OM promotes operational excellence, controls expenses, and leads the team through changing and unforeseen business needs. The position includes supporting scheduling and workload execution within payroll budgets, reviewing operational and financial results, serving guests through beauty-related demonstrations and services, and ensuring company policies and store standards are followed. The OM works a flexible full-time schedule, including days, evenings, weekends, and holidays, and must be available Sundays and Mondays. Attendance at corporate business meetings and conferences is also required.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to and leading through change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, use sound judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible full-time schedule including days, evenings, weekends, and holidays.
Availability to work shifts on Sundays and Mondays.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omni-channel performance, and retail shrink.
Drive profitability through operational excellence, sales growth, and expense control.
Support store scheduling using forecasts and payroll budgets, communicate staffing needs to the GM, and ensure workload is completed on time and within budget.
Review and respond to financial and operational reporting, including store visit and audit results.
Use company programs, tools, and resources to improve store performance.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits to better serve guests.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team and address staffing needs and open positions.
Build an engaged team through collaboration, communication, and prioritization of work.
Create an inclusive environment that supports associate growth and engagement.
Support professional development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
Establish professional vendor partnerships that support shipment and planogram expectations.
Model operational excellence with the leadership team by setting priorities, providing direction and support, and sharing best practices.
Execute the Guest Engagement Leader program through business ownership and associate coaching to support guest experience and store performance metrics.
Ensure compliance with company policies, procedures, standards, and dress code.
Ensure execution of ad sets, visual sets, planograms, realignments, and inventory life-cycle processes.
Use the company scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
Use the task management tool to prioritize and execute workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
Manage service, boutique, and store supply inventory and ordering within allocated budgets.
Protect company assets and minimize loss by maintaining workplace safety, inventory control, cash management, and loss-prevention standards.
Execute daily inventory control processes and complete theft reporting when needed.
Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
Communicate business trends and opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.
Attend corporate business meetings and conferences.