Operations Manager

JX Enterprises•Indianapolis, IN

26d•Onsite

About The Position

Join the Driving Force Behind JX Enterprises! At JX Enterprises and Truck Center, we are more than trucks. As a third-generation, family-owned industry leader with over 50 years of history, 30+ locations, and 1,200+ dedicated employees, we know our people are the driving force behind everything we do. We don’t just offer jobs, we build rewarding long-term careers in a supportive, growth-oriented team environment. When you join JX, you become a part of a culture defined by our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. We have a deep commitment to giving back to our local communities through our employee-driven JX Gives Back Family Foundation. Your Next Big Career Move: Operations Manager located in Indianapolis, IN with responsibilities in Lafayette, IN and Fort Wayne, IN. The Opportunity (Job Purpose): Are you ready to make a visible impact? As our next Operations Manager you will play a crucial role in managing and optimizing all aspects of building operations with an emphasis on parts and service operations. Coordinate and enhance departmental performance, foster collaboration, and implement strategic initiatives to achieve organizational goals. Focus on inventory management, service operations, and overall facility efficiency, aiming for high-quality service and optimal resource utilization. Contribute to organizational success through strategic leadership and effective communication to drive operational excellence and customer service.

Requirements

Bachelor's degree or an equivalent combination of education & experience.
A minimum of five years of operations or sales experience in a retail setting.
Supervisory skills include coaching, training, and motivating subordinates to reach established department goals.
Ability to manage and prioritize multiple projects that impact all areas of the business.
Verifiable analytical skills and experience in making sound business decisions.
Strong communication and interpersonal skills to deal with customers, employees, and vendors.
Intermediate computer experience, including collaborative software applications
A curious mindset with an entrepreneurial "pioneering spirit," strong integrity, and a passion for continuous professional development.

Responsibilities

Partner with Enterprise Sales Managers to resolve customer needs and contribute to strategic organizational growth and associate development.
Ensure all team members conduct themselves with integrity in alignment with company values.
Facilitate an environment whereby customer needs are met with urgency, delivering on the JX commitment to service.
Accountable for the performance & output of fixed operations (parts, service, body shop) and drive accountability by recognizing critical coaching moments and improvement opportunities.
Work with key team members to deploy specific actions necessary to ensure consistent high quality results and customer satisfaction.
Partnering with Human Resources, recruit, develop, and retain world class associates who are capable of providing exceptional service to customers while supporting and executing upon company objectives.