Operations Manager – Multi-Site Warehouse & Distribution (NC & SC)

Hubbard Pipe & Supply•Fayetteville, NC

5d•Onsite

About The Position

The Operations Manager provides company-wide leadership for warehouse operations, logistics and delivery, fleet, equipment, facilities, and operational safety. The role supports Hubbard Supplyhouse’s 12 branches and future distribution center and branch locations as the company grows. The position is based at the main branch/distribution center in Fayetteville, North Carolina, and requires regular travel throughout North Carolina and South Carolina. Preference is given to candidates who live in or are willing to relocate to the Fayetteville area; relocation assistance may be available. The Operations Manager will develop operational leaders, strengthen accountability, and build scalable systems that balance efficiency, cost management, safety, and customer service. The role establishes company-wide operational priorities, owns the operations budget, and tracks performance across delivery, warehouse productivity and accuracy, costs, safety, compliance, employee retention, and leadership development. The Operations Manager represents operations in weekly leadership meetings and quarterly planning sessions, maintains the operations scorecard, and drives quarterly priorities within the company’s Entrepreneurial Operating System (EOS).

Requirements

Ability to work from the main branch/distribution center in Fayetteville, North Carolina, and travel regularly throughout North Carolina and South Carolina.
Minimum 5 years leading multi-site warehouse, logistics, or facilities operations.
Demonstrated experience managing through managers or supervisors.
Proven ability to develop operational leaders and improve team performance.
Strong leadership, coaching, and accountability skills.
Ability to balance strategic planning with hands-on operational problem-solving.
Experience managing budgets, allocating resources, and evaluating operational performance.
Comfort working in an ERP-driven environment.
Strong communication, organization, and decision-making abilities.
Ability to establish consistent standards across multiple locations.

Nice To Haves

Background in plumbing, HVAC, or building-products distribution.
Experience applying Lean or continuous-improvement methods.
Epicor Eclipse experience.

Responsibilities

Establish consistent receiving, put-away, picking, packing, and inventory accuracy standards across branch and distribution center locations.
Set performance expectations, monitor results, and improve warehouse productivity, order accuracy, and accountability through operational leaders.
Identify and eliminate operational waste and implement practical process improvements.
Oversee company-wide delivery fleet operations, drivers, routing, and scheduling.
Track on-time delivery performance, identify recurring issues, and address their root causes.
Evaluate equipment and vehicle needs and guide replacement, expansion, and upgrade decisions.
Coordinate and manage fleet vehicle and property claims with insurance and claims providers.
Lead lease negotiations for branch and distribution center facilities, fleet, and equipment, subject to executive approval.
Coach and develop operational leaders, set expectations, and hold leaders accountable for performance and development.
Establish company-wide operational priorities and guide the Operations Process Manager in converting them into process design, standard operating procedures, and training.
Strengthen warehouse team performance, support employee retention, and develop leaders for advancement.
Promote a culture of safety, teamwork, ownership, and continuous improvement while upholding the company’s mission and values.
Collaborate with branch leadership, Sales, HR, Finance, and other departments to align operational resources with business needs.
Oversee the condition, maintenance, equipment, and operational readiness of branch and distribution center facilities.
Establish facilities maintenance and safety compliance schedules and ensure follow-through on OSHA, DOT, and applicable company requirements.
Lead operational setup of new branches and distribution centers, coordinating facilities, staffing, equipment, and processes before launch.
Build scalable systems and processes that support expansion and maintain efficient daily operations and strong customer service.
Own the operations budget and allocate resources across warehouse operations, logistics, fleet, equipment, and facilities.
Identify operational gaps, risks, and capacity needs proactively and present recommended solutions to leadership.
Track and improve on-time delivery, freight and operating costs as a percentage of sales, warehouse productivity and accuracy, safety and compliance, employee retention, and leadership development.
Represent operations in weekly leadership meetings and quarterly planning sessions, maintain the operations scorecard, and drive completion of quarterly EOS priorities.