Operations Manager – Multi-Site Warehouse & Distribution (NC & SC)

HUBBARD SUPPLYHOUSE•Fayetteville, NC

6d•Onsite

About The Position

Hubbard Supplyhouse is seeking an energetic, self-motivated Operations Manager to lead company-wide warehouse operations, logistics and delivery, fleet, equipment, facilities, and operational safety. The role supports 12 branches and the future distribution center and branch locations as the company grows. The successful candidate will be a proactive, hands-on multi-site leader who develops operational leaders, strengthens accountability, builds scalable systems, identifies risks early, and balances efficiency, cost management, safety, and customer service. The position is based at the main branch and distribution center in Fayetteville, North Carolina, and requires regular travel to branches throughout North Carolina and South Carolina, including future locations. Preference is given to candidates based in or willing to relocate to the Fayetteville area; relocation assistance may be available. The Operations Manager will establish consistent warehouse standards, oversee fleet and delivery performance, lead facilities and safety compliance, prepare new locations for launch, own the operations budget, and manage performance against company-wide priorities and metrics. The role works with operational leaders and collaborates with branch leadership, Sales, HR, Finance, and other departments. It also represents operations in weekly leadership meetings and quarterly planning sessions, maintains the operations scorecard, and drives quarterly priorities within the company's Entrepreneurial Operating System (EOS).

Requirements

Ability to work from the Fayetteville, North Carolina main branch and distribution center and travel regularly throughout North Carolina and South Carolina.
At least 5 years of experience leading multi-site warehouse, logistics, or facilities operations.
Demonstrated experience managing through managers or supervisors.
Proven ability to develop operational leaders and improve team performance.
Strong leadership, coaching, and accountability skills.
Ability to balance strategic planning with hands-on operational problem-solving.
Experience managing budgets, allocating resources, and evaluating operational performance.
Comfort working in an ERP-driven environment.
Strong communication, organization, and decision-making abilities.
Ability to establish consistent standards across multiple locations.

Nice To Haves

Background in plumbing, HVAC, or building-products distribution.
Experience applying Lean or continuous-improvement methods.
Epicor Eclipse experience.

Responsibilities

Establish consistent receiving, put-away, picking, packing, and inventory-accuracy standards across branches and distribution centers.
Set warehouse performance expectations, monitor results, and improve productivity, order accuracy, and accountability through operational leaders.
Identify and eliminate waste, including unnecessary motion, overprocessing, and rework, and implement practical process improvements.
Oversee company-wide delivery fleet operations, drivers, routing, and scheduling to support safe, reliable, and timely deliveries.
Track on-time delivery performance, investigate recurring service issues, and implement root-cause solutions.
Evaluate equipment and vehicle needs and guide replacement, expansion, and upgrade decisions.
Coordinate and manage fleet vehicle and property claims with insurance and claims providers.
Lead lease negotiations for branch and distribution center facilities, fleet, and equipment, subject to executive approval.
Coach and develop operational leaders, set clear expectations, and hold them accountable for performance and development.
Establish company-wide operational priorities and guide the Operations Process Manager in translating them into process design, standard operating procedures, and training.
Strengthen warehouse team performance and employee retention, and develop leaders for future advancement.
Promote a culture of safety, teamwork, ownership, and continuous improvement while upholding the company's mission and values.
Partner with branch leadership, Sales, HR, Finance, and other departments to align operational resources with business needs.
Oversee the condition, maintenance, equipment, and operational readiness of branch and distribution center facilities.
Establish and maintain facilities maintenance and safety compliance schedules, ensuring consistent follow-through on OSHA, DOT, and applicable company requirements.
Lead operational setup for new branches and distribution centers, coordinating facilities, staffing, equipment, and processes before launch.
Build scalable systems and processes that support expansion while maintaining efficient daily operations and strong customer service.
Own the operations budget and allocate resources across warehouse operations, logistics, fleet, equipment, and facilities.
Identify operational gaps, risks, and capacity needs proactively and present leadership with recommended solutions.
Track and improve on-time delivery, freight and operating costs as a percentage of sales, warehouse productivity and accuracy, safety and compliance, employee retention, and leadership development.
Represent operations in weekly leadership meetings and quarterly planning sessions, maintain the operations scorecard, and drive completion of quarterly priorities within EOS.