Operations Manager

Cushman & Wakefield•New York, NY

23d•Onsite

About The Position

Cushman & Wakefield is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Our iconic brand and approximately 53,000 people operate across 400 offices in 60 countries. We believe you get out of life, what you put into it. We are making the most of all the incredible opportunities life offers - for our people, our clients and our communities. If you love to make things happen, we'd love for you to make them happen with us. With so many passions to pursue, businesses to drive and so much good to do, we think you should join us. Our New York City Brokerage team is looking for an experienced and solutions-orientated Operations Manager to join our team. This role is responsible for developing and managing brokerage support professionals and will work closely with the executive leadership team to run the business and implement strategic initiatives. This position will partner with our two Managing Directors of Brokerage to support our Office Leasing business. The ideal candidate is highly strategic, growth/business orientated, has proven ability to influence at a leadership level, keen attention to detail and ability to effectively manage multiple priorities. This role requires a high level of accountability, adaptability, and collaboration.

Requirements

Bachelor’s degree required
3+ years of managerial experience required
3+ years of operational or project management experience
Proven ability in conflict resolution
Excellent written, oral, and presentation skills
Strong Microsoft Office Suite skills
Ability to plan, organize, and manage processes
Knowledge of HR practices, including recruitment, interviewing, hiring, employee relations, and staff development

Nice To Haves

3+ years of executive level support experience preferred
Exposure to project and process management
Knowledge of Salesforce, Workday and Expense software

Responsibilities

Serve as the strategic advisor and business partner to the local Managing Principal, Director of Brokerage & Operations Director in all aspects of the business
Assist with brokerage agreement review and execution and file management
Build strong trusted relationships with the executive leadership team, brokerage professionals, colleagues and reports
Optimize operating processes and creatively solve problems to ensure the business operates in an efficient and effective manner
Lead and support critical projects based on emergent business needs
Provide formal leadership, mentoring and supervision to administrative and brokerage support professionals
Lead performance management, employee coaching and counseling in partnership with our People Partner
Promote CRM usage and maintain data accuracy for pipeline and revenue reporting
In partnership with the Operations finance team, assist with financial operations including budgeting, forecasting, financial modeling, AR/AP processing, BDA, OTT and expense tracking and approvals
Review and approve expenses ensuring compliance with policies
Manage summer intern programing in partnership with the Early in career team
Organize, assist, oversee and lead internal meetings and events
Work with the Director of Operations on projects and business continuity issues
Responsible for partnering with talent acquisition on all recruiting and onboarding
Manage the employee experience, including onboarding of new hires, preparing space and equipment etc.
Manage offboarding of brokerage professionals and support employees
Manage broker licenses, and educational requirements and follow up on any delinquencies or upcoming actions required
Coordinate office moves and confirm seating plans with the Facilities team, working in conjunction with IT, and management
Ensure corporate standards and internal company processes and systems are leveraged and adhered to
Assist with planning and execution of events both small and large scale to foster a positive and inclusive office culture
In the absence of a Broker Support Professional role, perform administrative duties such as concierge support, booking travel, answering phones, managing conference spaces, receiving guests, cleaning kitchens and conference spaces, collecting and distributing mail, submitting maintenance requests etc.