Operations Manager

MedSpeed • Elmhurst, IL

26d • Onsite

About The Position

Join MedSpeed and help deliver health! We’re a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you’re passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we’ve never lost the entrepreneurial spirit and close-knit culture that defined us from day one. Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren’t just words; they shape how we support each other, grow together, and deliver real impact. Our Operations Supervisor role is responsible for the daily operation of a healthcare transportation network, including supervision and coaching of Logistics Service Representatives, management of client relationships, and attainment of location service quality and profit objectives.

Requirements

• Excellent written and oral communication, strong interpersonal skills
• Collaborative work style, able to work well within and across departments
• Successful experience applying quality management principles
• Strong project management skills
• Strong customer relation skills, demonstrated ability to interact with key decision makers
• Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
• Result & action oriented with a sense of urgency
• Rational thinker with the ability to excel in stressful situations
• Demonstrated leadership ability
• Strong computer skills, Microsoft Office Suite proficiency
• 3-5 years logistics or transportation work experience preferred, or 3+ years management experience preferred

Nice To Haves

• Bachelor’s degree preferred in Business, Operations, Supply Chain Management or related field

Responsibilities

• Overall leadership of Logistics Service Representatives, including performance management, recruitment, hiring, training, coaching and development
• Manage service quality and efficiency through daily observations, monitoring of exception and performance reports and follow up coaching
• Ensure accuracy and ongoing system maintenance of route, client and variable stop data
• Perform Logistic Service Representative route observations to ensure compliance with safety, client and operational procedures and identify improvement opportunities
• Maintain positive client relationships through regular communication and prompt resolution of service exceptions
• Establish and maintain a clean, safe work environment and ensure compliance with company’s Making Every Day Safe policy
• Review daily vehicle pre/post trip inspection checklists, coordinate repairs and maintenance with vendors and maintain maintenance history file
• Assist operations team with projects to improve operational efficiency and service quality
• All other job-related duties as assigned
• Build and nurture a collaborative MedSpeed team culture
• Other job-related duties as assigned

Benefits

• medical
• dental
• vision coverage
• flexible spending accounts
• paid time off to recharge
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level