Operations Manager

Palm Harbor Homes • Alvin, TX

19d • Onsite

About The Position

The Operations Manager will be responsible for a variety of tasks including warranty and finance contract closings, project coordination, customer service scheduling, database management, and commission calculations. This role requires evaluating sales agreements, creating final sales agreements, and making changes during closings if necessary. The manager will also gather additional lender-required items for funding, manage project costing by gathering bids and identifying/switching vendors, and hold vendors accountable to estimates. Additionally, the role involves searching for new vendors and eliminating poor ones, providing management with evaluation reports and recommendations for process improvements, and arranging/modifying service for customer satisfaction. Direct communication and negotiation with dissatisfied customers are expected, with escalation to upper management for substantial costs or advice. The manager will also update deal tracking and status reports, use company applications to update missing information, and review costing for commission payments.

Requirements

• High School Diploma
• Willing to Travel up to 50% locally and during normal business hours

Nice To Haves

• 2 year Degree preferred

Responsibilities

• Warranty and Finance contract closings
• Evaluating initial sales agreements against final finance documents
• Creating final sales agreements to coincide with finance documents
• Making changes to sales agreements during closings with customers if there are issues
• Gathering additional lender required items for the funding process
• Project Coordination with contractors and project costing
• Gathering bids through project completion
• Identifying the best vendor for each individual project
• Switching vendors if not satisfied with work quality or progress
• Altering scheduling of vendor work based on changes in customer or company priorities
• Holding vendors accountable to written work estimates
• Searching for recommended new vendors or for the elimination of poor quality vendors
• Providing management with evaluation reports of both internal and external customers
• Making recommendations on process improvements
• Customer Service Scheduling
• Arranging, modifying, and authorizing service via factories or vendors for customer satisfaction and contract completion
• Altering schedule or scope of work for customer service
• Direct communication with dissatisfied customers and negotiations for solutions
• Escalating issues to upper management if cost is substantial or advice is needed
• Making recommendations to management for conflict resolution with customers or government bodies
• Database management
• Updating deal tracking and deal status reports
• Using company applications to update missing information from deals
• Commission calculations
• Proper review of costing for the payment of commissions
• Entry of key information utilized for paying commissions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED