Operations Manager

Attack Theatre•Pittsburgh, PA

12d•$45,000 - $55,000•Onsite

About The Position

Attack Theatre seeks an Operations Manager to oversee the administrative and operational infrastructure that supports the company’s artistic, educational, and community-based work. The Operations Manager ensures that the organization’s internal systems, staff operations, facilities, and administrative functions run efficiently and sustainably. This role translates organizational priorities into effective processes and ensures that the artistic and program teams can focus on delivering high-quality performances, educational programs, and community partnerships. Working closely with the Executive Director the Operations Manager oversees day-to-day administrative functions and organizational systems. The role also serves as the primary liaison to the organization’s external financial services provider, ensuring smooth internal workflows for budgeting, contracting, payroll coordination, reporting, and compliance. The Operations Manager supervises an Administrative Coordinator who supports administrative operations and event logistics. This position is ideal for an experienced arts administrator who is highly organized, systems-oriented, and comfortable managing the operational backbone of a creative organization.

Requirements

5+ years of experience in arts administration, nonprofit operations, or organizational management
Experience in a performing arts or cultural nonprofit environment strongly preferred
Strong organizational and project management skills
Experience managing HR processes and organizational policies
Familiarity with nonprofit financial workflows and budget coordination
Experience working with external vendors, consultants, or accounting services
Excellent communication and cross-departmental coordination skills
Ability to design and maintain operational systems and processes
Comfort working in a collaborative, artist-driven environment
Operational leadership
Familiarity with financial reporting and data management
Systems thinking
Organizational planning
Staff support and HR administration
Process design and documentation
Cross-department coordination
Calm, solutions-oriented problem solving

Responsibilities

Oversee the day-to-day administrative operations of the organization.
Develop, document, and maintain standard operating procedures across departments.
Manage organizational calendars, internal deadlines, and operational workflows.
Manage the organization’s ticketing and registration platforms and file management systems.
Identify opportunities to improve efficiency through better processes, tools, and systems.
Assist Executive Director with HR administration including hiring coordination, onboarding, personnel files, and offboarding processes.
Maintain employee handbook and HR policies.
Coordinate internal planning processes and ensure alignment between administrative, artistic, and programmatic activities.
Support staff performance review processes and professional development processes.
Maintain documentation and operational guidelines for event and audience services procedures.
Supervise or delegate front-of-house logistics to an Administrative Coordinator or other support staff as appropriate.
Oversee volunteers or assistants for program delivery.
Serve as the primary internal liaison to the organization’s outsourced financial services provider.
Coordinate budgeting timelines and departmental budget inputs, including accurate coding against the chart of accounts.
Ensure smooth internal processes for contract administration and compliance.
Maintain financial documentation and internal reporting systems required for grants, audits, and organizational reporting.
Maintain box office records and coordinate financial data with financial services provider.
Serve as the primary point of contact for office tenants, shared space coordination, and maintenance requests.
Serve as the primary internal liaison to the organization’s marketing agency, coordinating timelines, gathering program information, and ensuring staff deliverables align with campaign schedules.
Coordinate with the CRM/database agency to support database maintenance, reporting tools, audience records and system improvements.
Ensure marketing, CRM, and internal administrative systems remain aligned and effectively support ticketing, audience engagement, and program tracking.
Coordinate project timelines among consultants, staff, and leadership to ensure smooth implementation of initiatives.
Maintain documentation of workflows, systems, and consultant-related processes.