Experienced Snow & Ice Management Operations Manager

East Coast Facilities•Dallas, TX

6d•Onsite

About The Position

The Operations Manager (OPM) is responsible for overseeing all operations, middle managers, personnel, and equipment. This role is crucial for keeping the team moving forward by managing the master schedule and ensuring effective communication between the operations and sales teams. The OPM supports service delivery and fulfillment operations, manages purchasing for materials, sub-contractors, and fleet maintenance, and focuses on exterior services such as landscape management and facility repair. The position reports to the Director of Operations.

Requirements

Proficiency in English is required.
Must have and hold a valid driver’s license free of points from traffic violations and/or accidents.
Must be able to pass security background checks.
Must not use illicit drugs or prescribed pharmaceuticals that will impact the ability to safely carry out the job.

Nice To Haves

Experience in snow and ice management.

Responsibilities

Keeps master scheduling tools updated at all times (e.g., Default Schedules, Calendars, SPS).
Updates Omnia’s fleet and local item library with current data.
Manages Omnia’s fulfillment systems and production calendars.
Coordinates master schedules and provides operational schedules to Account Executives and Project Managers.
Ensures fleet needs are level-set against production requirements and communicates fleet needs to the DOO.
Manages designated Fleet Supervisor and all repair and maintenance needs of the assigned fleet.
Manages fleet inventory systems.
Manages designated 5s Leader.
Manages all Field Supervisors and Production Managers.
Creates incident reports and compiles information per policy for accidents or close calls.
Drives the ECF Egress and ECF Ingress standards.
Responsible for purchasing goods, services, and materials in line with job budget; superior manager must approve overages.
Completes all appropriate internal documentation related to purchasing procedures.
Manages job budget of hours and materials with Production Managers and Field Supervisors to ensure budget is met.
Approves expense reports weekly for subordinates.
Approves payroll weekly for field staff.
Approves purchasing requisitions weekly for subordinates.
May assist in AR matters if directed by DOO.
Coordinates with the client(s) and the designated Account Executive to ensure customer satisfaction.
Participates in customer service-related activities at the direction of the DOO or corporate office staff.
Participates in recruiting, the hiring process, and the development of team members.
Ensures that all new hires complete orientation per policy.
Follows company policies and ensures that team members are obeying all safety, quality, and excellence rules and guidelines.
Takes the lead in maintaining adequate staff to meet the needs of production.
Follows and administers appropriate disciplinary protocols applicable to subordinates.
Responsible for all uniforms and assigned company purchased tools and equipment to subordinates.
Supports Account Executives and Project Managers with estimating processes and developing proposals for new and existing clients.
Seeks and obtains referrals for additional work opportunities.
Manages post-sale quality control and establishes and maintains strict programs that manage quality and warranty programs.
Ensures assigned fleet, personnel uniforms & grooming, facility cleanliness, and job sites meet corporate standards of professional image.
Conducts etiquette, behavior, and professional standards training to all subordinates.
Ensures that all personnel are observing safety standards during working hours, at job sites, in public places, in transit, and at branch facilities.