Operations Manager MBA Admissions - McDonough School of Business

Georgetown University•Lexington, MA

22d•$20 - $31•Hybrid

About The Position

The Operations Manager for the McDonough School of Business MBA Admissions department facilitates the application process for the Full-time, Part-time, and Part-time Online MBA programs. The role manages a team of approximately four student workers who evaluate applications for completion, review official documents, and prepare decision data for release. The manager ensures the integrity of application data in partnership with the designated staff analytics lead and identifies process improvements to enhance applicants’ experience with the online application and application instructions. The role also supports prospective students by answering admissions-related questions by phone and email, represents MBA Admissions at local and domestic recruitment events outside the DC metro region, and assists with special projects for the Operations Team as needed. The Operations Manager manages application-process logistics, resolves admissions-system issues, and hires, trains, and supervises student workers. The position reports to the Assistant Director of Operations, MBA Admissions, and works with the Operations Team, including the Associate Dean, Assistant Dean, and Assistant Director of Marketing Operations, as well as prospective students and applicants. The position is designated hybrid.

Requirements

Bachelor’s degree.
At least 2 years of administrative experience in a professional setting.
Excellent interpersonal skills.
Strong writing and communication skills to communicate effectively with applicants, students, faculty, staff, and outside vendors.
Comfort working with technology and standard office software, including Microsoft Excel, and ability to learn new systems.
Demonstrated strong attention to detail.

Nice To Haves

Experience with Salesforce or a similar database.
Previous experience working in higher education.

Responsibilities

Manage application-process logistics, including data compilation, credential evaluation, and document preparation.
Resolve admissions systems issues related to application processing, including troubleshooting and problem solving in Salesforce.
Hire, train, and supervise the operations student worker team.
Maintain the integrity and accuracy of admissions data by auditing application files and meeting admissions process timelines and decision deadlines.
Respond to applicant inquiries by phone and email about operations and application processing; track ongoing issues and take action to resolve them.
Identify process improvements to enhance the applicant experience with the online application and application instructions.
Represent the MBA Admissions team at local and domestic recruitment events outside the DC metro region.
Assist with Operations Team special projects as needed.