Operations Manager

Fleet Farm Careers•Fargo, ND

15h

About The Position

The Operations Manager provides leadership across Front End Operations, Convenience Store/Gas Operations, Facilities, Scheduling/Labor Management, Pricing/Inventory Coordination, Reset/Project Coordination, and Loss Prevention. The role focuses on developing teams, delivering consistent execution and customer service, managing staffing and expenses, overseeing cash-management practices and customer programs, and reducing shrink in partnership with Loss Prevention.

Requirements

Bachelor’s degree in Business, Marketing, or a related field, or equivalent relevant experience.
Proven ability to lead, coach, and build relationships in a fast-paced environment.
Ability to direct and motivate a diverse population of full-time and part-time team members.
Demonstrated ability to make decisions and implement solutions, plan and delegate tasks, monitor and achieve goals, and respond to change.
Ability to work a flexible schedule with open availability, including days, nights, weekends, and holidays.

Nice To Haves

Five years of management experience within a Big Box retailer is preferred.

Responsibilities

Train, coach, and mentor team members to develop consistent, high-quality execution and customer service.
Oversee the development and execution of individual development plans for direct and indirect reports.
Ensure staffing levels align with budget and customer needs.
Partner with Human Resources to hire, train, develop, and manage the performance of team members.
Monitor store wage and expense control programs.
Work with the General Manager and Human Resources to identify wage and expense budget variances and take corrective action when needed.
Oversee cash-management policies, procedures, and practices.
Implement, audit, and administer the Fleet Rewards Visa, Store Credit Card, and Loyalty Program.
Provide guidance and oversight for customer-related issues as needed.
Partner with the Loss Prevention Lead to reduce shrink through education, awareness, and compliance.
Promote the customer loyalty program, credit card, and other company initiatives.