Hotel Operations Manager - Front Office
About The Position
DelMonte Hotel Group is seeking an experienced and driven Operations Manager – Front Office for the AC Element Hotel by Marriott Rochester, NY at City Gate. The role oversees and supports the hotel’s Front Office and Food & Beverage operations, ensuring exceptional guest service, efficient daily operations, and adherence to hotel and brand standards. The manager leads and develops associates, monitors guest satisfaction, and supports the overall success of the hotel. The position calls for a hands-on, welcoming, energetic leader who works alongside the team, addresses guest needs, develops associates, and promotes a service-focused environment.
Requirements
- Strong operational leadership skills.
- Friendly, welcoming, and energetic personality.
- Hands-on leadership approach.
- Strong time management, communication, problem-solving, and leadership skills.
- Quality-oriented and driven to succeed.
- Enjoy sharing knowledge and expertise with others.
Responsibilities
- Oversee and support Front Office and Food & Beverage operations.
- Ensure exceptional guest service, efficient daily operations, and adherence to hotel and brand standards.
- Lead and develop associates.
- Monitor guest satisfaction.
- Support the overall success of the hotel.
- Work alongside the team and address guest needs.
Benefits
- Excellent compensation package; compensation of $63,000 and up based on experience, plus bonus potential.
- Comprehensive benefits package including health, dental, vision, and life insurance, and 401(k).
- Paid Time Off.
- Hotel room discounts at locations around the globe.
- Discounts on food and beverages.
- Professional development and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
