Operations Manager

Fun Town RV, LP•Cleburne, TX

About The Position

The Operations Manager will oversee all aspects of a service, including internal and external repairs, parts and warranty services, and Pre-Delivery Inspection (PDI) operations. This role is responsible for ensuring high standards of operational efficiency and profitability while maintaining a safe and compliant work environment. The Operations Manager will lead a team of technicians, Quality Control Inspectors, Service advisors, Warranty administrators, while working closely with the service manager to develop and implement strategies that align with company objectives.

Requirements

Minimum of 5-7 years of RV experience in service operations management.
Proven leadership and team management experience, with a track record of building high-performing teams.
Strong knowledge of RV service and maintenance procedures, including diagnostic tools and PDI processes.
Excellent customer service and communication skills, with the ability to resolve conflicts and build strong client relationships.
Financial acumen with experience managing budgets, P&L statements, and KPIs.
Applicants must be authorized to work in the U.S.
Drug screening, driving record, and background checks may be conducted prior to and during employment.

Nice To Haves

Bachelor’s degree in Business, Automotive, or a related field
Proficient in dealership management software “Motility” is a plus.

Responsibilities

Lead, train, and motivate a team of service and PDI personnel to ensure high performance, efficiency, and customer satisfaction.
Establish clear performance expectations and provide ongoing coaching, feedback, and support.
Foster a positive and collaborative work environment, encouraging continuous improvement and professional growth.
Oversee day-to-day service, parts and warranty, ensuring the timely and accurate completion of all repair, maintenance, and inspection tasks.
Manage the workflow to ensure efficient scheduling, minimize downtime, and optimize technician productivity.
Ensure compliance with all safety, regulatory, and company policies and procedures within the service and PDI departments.
Manage the new and used delivery walk thru process, and delivery pad.
Maintain a strong focus on dealer satisfaction, ensuring all service related tasks meet or exceed company expectations.
Develop and implement initiatives to improve satisfaction and retention.
Address and resolve any escalated complaints or concerns in a timely and professional manner to the manufacturer when necessary.
Manage departmental budgets, including labor costs, parts inventory, and overhead expenses, to achieve profitability goals.
Monitor and analyze financial performance, identifying opportunities to increase revenue and reduce costs.
Implement strategies to drive growth and efficiency in PDI, including managing and creating new processes with our key manufacturing partners.
Oversee the Pre-Delivery Inspection (PDI) process, ensuring that all RVs are thoroughly inspected and meet quality standards before delivery to dealers.
Implement quality control procedures to ensure high standards of workmanship and minimize rework.
Collaborate with the inventory and dispatch teams to ensure seamless coordination between departments.
Manage warranty administrators to ensure parts and warranty claims get submitted properly.
Ensure efficient processing of warranty claims and proper documentation for parts returns or exchanges.
Track and report on key performance indicators (KPIs), including PDI production, technician productivity, warranty profitability, dealer satisfaction, and quality metrics.
Use data to identify areas for improvement and implement corrective actions to meet performance targets.