Operations Manager, Wayside Commons

Knitwell Group • Burlington, MA

2d • $19 - $24 • Onsite

About The Position

The Operations Manager partners with the store Manager to lead store operations while supporting customer service, sales, visual merchandising, team development, and compliance. The role helps create a welcoming, hospitality-focused environment, builds relationships with customers and associates, and ensures operational and selling priorities are planned to meet business needs. The position is based at Talbots Store 01229 in Burlington, Massachusetts, and is regular, full-time, with a pay range of $19.00–$23.75 per hour.

Requirements

• Two or more years of specialty retail experience, with emphasis on store operations and/or visual merchandising.
• Professionalism, strong work ethic, integrity, and respect for others.
• Customer-centric approach and understanding of how exceptional service contributes to store sales.
• Ability to educate, coach, and mentor associates based on their individual strengths.
• Organized and strategic, with the ability to make independent decisions in a fast-paced, changing environment.
• Clear communication of business-related information and brand initiatives.
• Enthusiastic, friendly, and able to work cooperatively in a diverse work environment.
• Technological aptitude to navigate, coach, and train others on computer POS, iPad, and handheld systems.
• Ability to work a flexible schedule based on business needs, including opening and closing shifts, weekends, and holidays.
• Open availability for 40 hours per week.
• Ability to climb ladders, move around regularly, and stand for extended periods.
• Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring internal and external relationships.
• Provide meaningful customer service that promotes products and builds brand relationships.
• Achieve sales and service metrics, including Clientelling/Outreach, Appointment Setting, and Talbots Classic Awards.
• Partner with the Manager to lead the team and take ownership of store operations.
• Plan, execute, and lead floor sets, window displays, interior marketing, recalls, and markdowns.
• Educate and train associates, and reinforce brand standards, company policies, and procedures.
• Balance operational and selling priorities through appropriate planning, scheduling, and task prioritization.
• Maintain knowledge of the business, competitive landscape, fashion trends, and key business drivers to identify sales opportunities and support financial goals.
• Ensure compliance with company policies and procedures and applicable local, state, and federal employment laws.
• Develop and maintain positive working relationships that support a productive work environment.

Benefits

• Incentive opportunities.
• Comprehensive benefits packages are accessible to full-time and eligible part-time employees.
• 50%, 60%, and 70% merchandise discounts on Talbots and Haven Well Within.
• Referral Incentive Program.
• Discounts on travel, shopping, concerts, and more.
• Growth opportunities and tools to develop beyond the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed