Operations Manager

MISTRAS Group • Phoenix, AZ

3d • Onsite

About The Position

The Operations Manager is responsible for the daily management of the facility, focusing on chemical processing, compliance, and profitability. This role requires technical expertise to lead a team of inspectors/technicians, ensuring safety and quality standards are met while delivering exceptional service to our customers. The Operations Manager will also maintain a high functioning employee base through solid HR practices and safety education and awareness programs.

Requirements

• 2-3 years of management experience in a production setting
• Strong knowledge of aerospace and defense markets.
• Strong communication skills to promote good team environment

Nice To Haves

• Sales and/or marketing experience a plus

Responsibilities

• Manage daily shop activities, scheduling projects and technicians, supporting the chemical, coating, masking, and nondestructive processing departments.
• Drive business Profit and Loss (P&L) statements, budgeting, project quoting, and reviewing staff expense reports.
• Ensure adherence to environmental regulations (Air Quality, Stormwater, Wastewater Permits) and EHS management systems.
• Promote and enforce MISTRAS Drug/Alcohol and Safety Policy Manuals.
• Serve as the key contact for customer inquiries, technical assistance, and resolving issues promptly.
• Review technical work, interpret blueprints to develop processing techniques/masking, and ensure accuracy in inspection reports.
• Evaluate, train, and supervise technicians, providing corrective action as required.
• Manage daily activities and costs associated within the operations team.
• Problem solving and providing clear, supported and concise recommendation to management.
• Utilization of key performance indicators to increase customer value.
• Serve as back up to the General Manager in their absence or upon request.
• Review and approve expense reports submitted by technical support staff.
• Properly complete all required forms and paperwork.
• Provide administrative office assistance as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed