Operations Manager

THIRTEENTH FLOOR ENTERTAINMENT GROUP•San Jose, CA

1d•$28 - $28•Onsite

About The Position

Thirteenth Floor Entertainment Group is seeking a Seasonal Operations Manager for their San Jose, CA location. This role is crucial for ensuring the smooth operation of Halloween attractions from setup to takedown. The Operations Manager will work closely with the General Manager to oversee all operational departments, manage staff, coordinate with vendors, and ensure a high-quality guest experience. This is a seasonal position expected to run from late September to early November.

Requirements

3–5 years of experience in live event, theme park, or venue operations.
At least 1 year in a management or supervisory role preferred.
Demonstrated success managing multiple departments in fast-paced, high-volume environments.
Strong communication and leadership skills with the ability to stay calm and decisive under pressure.
Working knowledge of staff scheduling platforms, timecard systems, and basic safety protocols.
Ability to stand, walk, and navigate indoor and outdoor event spaces—including uneven terrain and crowded areas—for extended periods.
Ability to lift up to 30 lbs as needed.
Availability to work evenings, weekends, and extended hours throughout the season.
Must be 18 years of age or older.

Responsibilities

Serve as direct supervisor for all operational departments including parking, ticketing, retail, custodial, guest services, general event staff, and security.
Partner with the General Manager to develop, implement, and continuously refine SOPs for every aspect of the event.
Lead recruitment, onboarding, and scheduling of operations staff to ensure optimal shift coverage nightly.
Approve operational staff timecards and maintain accurate, up-to-date labor tracking.
Lead pre-show briefings with department leads each night, communicating priorities, updates, and expectations.
Serve as the primary on-site point of contact for all vendors during build, show, and strike periods.
Oversee build and strike of event infrastructure in coordination with department leads and external vendors.
Ensure all stations are fully staffed, stocked, and show-ready before guest arrival each night.
Implement and enforce operational workflows for crowd control, queue management, and emergency access.
Monitor guest flow in real time throughout the night, proactively addressing congestion, signage gaps, and staffing needs.
Conduct quality control walkthroughs each show night to uphold standards for cleanliness, safety, and guest experience.
Maintain ongoing communication with the General Manager on operational needs, staff performance, and guest feedback.
Partner with Guest Services to resolve guest concerns and incidents quickly and professionally.
Be a visible, accessible presence across all departments—supporting morale and empowering on-the-ground problem-solving.
Champion a culture of accountability, professionalism, and teamwork throughout the operations staff.
Ensure proper placement and maintenance of all event signage—directional, safety, and informational—for clear guest navigation.
Support the General Manager in emergency planning and enforce all safety protocols including access control, egress pathways, and regulatory compliance.
Monitor custodial needs throughout the event, coordinating rapid responses to spills, restroom issues, and trash overflow.

Benefits

Pursuant to California SB 1162, the hourly pay rate for this position is listed above.
Thirteenth Floor Entertainment Group will not request or consider salary history in making compensation decisions.
Thirteenth Floor Entertainment Group participates in E-Verify.
As required by federal law, we will verify the identity and employment eligibility of all hired individuals.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, age, or any other characteristic protected by law.
Thirteenth Floor Entertainment Group will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act (AB 1008).
Applicants with disabilities may request reasonable accommodations at any point in the hiring process by contacting [email protected].
Pursuant to the California Consumer Privacy Act (CCPA), applicants are entitled to know what personal information is collected during the hiring process and how it is used.