Operations Manager
About The Position
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. The Manager, Operations oversees day-to-day operations for a single branch or local market, ensuring consistent execution of service delivery, staffing readiness, and customer support. This role is responsible for translating established processes into reliable local execution, managing frontline teams, and maintaining operational discipline. The Manager drives timely service initiation, resolves operational issues, and ensures the branch operates efficiently within a high-volume, service-oriented environment.
Requirements
- 3–5+ years of experience in operations, staffing, scheduling, customer service, or care delivery environments
- Experience managing day-to-day operations for a branch, site, or local market preferred
- Experience supervising frontline teams in a fast-paced, service-oriented environment
- Familiarity with onboarding workflows, scheduling coordination, and service delivery operations
- Proficiency in Microsoft Office
- Ability to travel up to 25%
Nice To Haves
- Experience in healthcare, home care, disability services, or similar regulated environments preferred
- Experience with CRM or workflow systems preferred
Responsibilities
- Lead daily branch operations, ensuring consistent execution of workflows, service delivery, and operational routines
- Coordinate staffing readiness, onboarding progress, and scheduling to support timely service starts and coverage needs
- Monitor referral-to-start processes, ensuring timely follow-up, task completion, and progression of new client services
- Oversee customer service interactions, resolving escalations and ensuring timely, accurate communication and documentation
- Supervise and develop frontline staff, setting priorities, monitoring performance, and reinforcing accountability
- Identify and resolve operational issues, escalating risks and driving solutions to maintain service continuity
- Maintain accurate documentation and operational tracking to support compliance and performance visibility
Benefits
- 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
