Operations Manager

Palm Harbor Homes • Lytle, TX

10h • Hybrid

About The Position

The Operations Manager is responsible for a variety of tasks related to contract closings, project coordination, customer service scheduling, and database management. This role involves evaluating sales agreements, creating final sales agreements, and making changes during customer closings. The position also includes managing projects by gathering bids, identifying and managing vendors, and holding them accountable for estimates. Customer service involves arranging and authorizing service, communicating with dissatisfied customers, and negotiating solutions. Database management includes updating deal tracking and status reports. Commission calculations are also a key responsibility, ensuring proper review of costing for commission payments.

Requirements

• High School Diploma
• Willing to Travel up to 50% locally and during normal business hours

Nice To Haves

• 2 year Degree preferred

Responsibilities

• Warranty and Finance contract closings
• Evaluating initial sales agreements against final finance documents
• Creating final sales agreements to coincide with the finance documents
• Making changes to sales agreements during customer closings if issues arise
• Gathering additional lender required items for the funding process
• Project Coordination with contractors and project costing
• Gathering bids through project completion
• Identifying the best vendor for each individual project
• Switching vendors if not satisfied with work quality or progress
• Altering scheduling of vendor work based on changes in customer or company priorities
• Holding vendors accountable to written work estimates
• Searching for recommended new vendors or for the elimination of poor quality vendors
• Providing management with evaluation reports of both internal and external customers and making recommendations on process improvements
• Customer Service Scheduling
• Arranging, modifying, and authorizing service via factories or vendors for customer satisfaction and contract completion
• Altering schedule or scope of work for customer service
• Direct communication with dissatisfied customers and negotiations for solutions
• Escalating issues to upper management if cost is substantial or advice is needed
• Making recommendations to management for conflict resolution with customers or government bodies
• Data base management
• Updating deal tracking and deal status reports
• Using company applications to update missing information from deals
• Commission calculations
• Proper review of costing for the payment of commissions
• Entry of key information utilized for paying commissions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED