Operations Manager 3- IT Integrated Services Admin

Choctaw Nation of Oklahoma•Durant, OK

2d•Hybrid

About The Position

This position is responsible for synchronizing operational activities for the IT Department. Charged with managing various process improvement strategies in order to ensure strategic and tactical alignment between the internal business organizations and technology services.

Requirements

Bachelor's degree in Business Administration or a related field
Ability to build and maintain relationships with customers, clients, and colleagues
3 years experience with project management and implementation processes
5 years of IT or Business Management experience
Intermediate analytical skills and customer service abilities
Ability to prioritize and execute tasks in high-pressure environment
Great communication and presentation skills
Project Management or Change Management Certification or ability to obtain one within 90 days
3 years in a management position

Nice To Haves

Bachelor's degree in Business Administration or a related field or 4 years related experience.
Familiar with project management and implementation processes
3 years of Human Resources background preferred
Change Management Certifications are a plus

Responsibilities

Responsible for ensuring continuity in the business process functions of IT. This includes but is not limited to Human Capital Management, Supply Chain Management, Communications, Finance, Training, etc.
Responsible for creating synergy within the operations centric activities driving all IT disciplines.
Responsible for identifying departmental process gaps and creating or improving processes to compensate.
Responsible for optimizing department execution by enhancing the synergy between business processes and IT, building and sustaining a process-managed IT organization.
Facilitates meetings necessary between various departments to ensure desired outcomes for the CIO are achieved.
Understand and maintain alignment between business strategies and IT services.
Monitor and report on the operational state of the department and actualization of strategic outcomes.
Focuses on the human, organizational and value stream aspects of business processes and their transformation.
Identifies business performance and incentive metrics to ensure that continuous, sustained improvement takes place across technology services.
Perform other duties as may be assigned