Directeur des opérations / Operations Manager

Integrated Power Services•Sherbrooke, QC

13d

About The Position

We are looking for servant leaders who are action-oriented and committed to delivering unmatched customer and employee experiences. Your leadership will drive transformative projects, redefine industry standards, and leave a lasting legacy. At IPS, you’ll find a platform for high-potential growth, competitive compensation, and the opportunity to make a meaningful impact. If you’re ready to lead with vision and inspire innovation, apply now and become a key player in our journey to redefine success!

Requirements

10 + years of field service experience
Knowledge of PMD field service and related product lines
Prior management experience
Experience quoting projects and preparing business plans
Ability to work in a fast-paced environment and apply strong analytical problem-solving dynamics in a continuous improvement environment
Strong verbal and written communication skills (French & English)
Customer-focused with professional, effective communication
Strong computer skills
Valid Driver’s License with acceptable driving record

Nice To Haves

Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Responsibilities

Develop a growth-oriented business plan for the region, which includes the utilization of current and new technologies, deployment strategies, and action plans for aggressive growth
Accountable for execution of field service unit plan against budgets
Ensure new business opportunities are in alignment with established financial goals
Manage and direct field service deployment, utilizing regional and, when necessary, national resources
Demonstrate an entrepreneurial skill set with the measurable development of new field service business opportunities
Ensure an Unmatched Customer Experience through frequent contact with customers- keeping them informed of new products new services and responding to inquiries
Partner with service center leaders to manage and direct the field service organization and marketing efforts
Coach, train and support the professional growth and development of field service engineers and technicians.
Develop business plans with each service center that outline volume, growth objectives, specific target accounts and focus areas
Ensure pricing is consistent with market levels and company objectives by working with local, and company-wide resources
Provide final approval for all quotes prior to submission to clients.
Support and utilize CIPS tools and processes
Promote safety-first culture