Operations Manager
Surface Experts - SW Charlotte & Rock Hill•Tega Cay, SC
•$65,000 - $85,000•Hybrid
About The Position
Surface Experts of SW Charlotte & Rock Hill is seeking an Operations Manager to lead their field operations, develop technicians, and drive business growth. This role involves a mix of office work, field visits with technicians, customer interactions, and problem-solving to ensure high-quality repairs and exceptional service. The ideal candidate is a servant leader who enjoys coaching, improving processes, and leading by example in a growing, award-winning business.
Requirements
- 3-5 years minimum leadership or supervisory experience
- Strong organizational and time management skills
- Excellent communication and coaching ability
- Experience managing multiple priorities simultaneously
- Strong problem-solving and decision-making skills
- High attention to detail
- Ability to hold people accountable with professionalism and respect
- Valid driver's license and clean driving record
Nice To Haves
- Experience in construction, facilities maintenance, restoration, painting, automotive repair, cabinetry, flooring, or another skilled trade is preferred but not required.
Responsibilities
- Lead, coach, and mentor Repair Technicians.
- Conduct ride-alongs, field coaching, and hands-on training.
- Hold technicians accountable to company standards.
- Foster a positive, professional, and team-oriented culture.
- Assist with interviewing, hiring, onboarding, and training new technicians.
- Ensure repairs meet Surface Experts quality standards.
- Perform routine quality inspections and jobsite visits.
- Monitor callbacks and identify coaching opportunities.
- Work alongside technicians to solve difficult repairs when needed.
- Drive a culture of doing the repair right the first time.
- Conduct daily technician huddles and weekly team meetings.
- Review technician schedules and production goals.
- Monitor productivity, efficiency, and job completion.
- Assist with dispatch adjustments when needed.
- Verify work orders are complete and ready for invoicing.
- Manage technician inventory levels.
- Maintain repair equipment and tools.
- Perform vehicle inspections.
- Ensure technicians maintain clean, organized company vehicles.
- Resolve customer concerns professionally.
- Build relationships with property managers, builders, and commercial customers.
- Ensure every customer receives exceptional communication and service.
- Help improve systems, processes, and Standard Operating Procedures.
- Monitor KPIs and technician performance.
- Recommend operational improvements that increase efficiency and profitability.
Benefits
- Competitive salary with performance bonus opportunities
- Paid holidays and vacation
- Company vehicle
- Leadership development and ongoing training
- Opportunity to help shape a growing business
- Supportive ownership team
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
