Operations Manager

2020 Companies•Southlake, TX

5d•$80,000•Hybrid

About The Position

The Sales Operations Manager is a strategic corporate partner entrusted to lead and manage a team of operations coordinators and auditors that process, inspect, and validate field rep activity; time, mileage, route, sales, and compliance in a high-volume, fast-paced, environment. The ideal candidate has expert-level Excel skills to do complete objectives like complex commission calculations, data reconciliation, and creating Excel workbooks for auditing. Salesforce use is heavy and Salesforce admin experience is a plus. Your clients are not only the field leaders, but you will be involved with service and sales to help design new business processes. The ideal candidate has a relevant sales and operations background in professional services, retail, or distributed sales forces, is process and metrics-oriented, and can drive performance through leadership and management.

Requirements

Bachelor Degree in Business or Finance OR 5 years of relevant experience in 3PL, Billing Controls, Finance, or Retail Operations
Strong Financial Acumen
Any similar combination of education and experience
Outstanding organizational skills, attention to detail, project management experience, and prioritization of tasks
Superior interpersonal skills to work closely with other team members and the client
Strong verbal communication and presentation skills
Excellent judgment and issue-resolution skills, and the ability to balance multiple demands and changing priorities
Advanced/expert working knowledge of Microsoft Office products (Word, Excel, PowerPoint and Outlook)

Nice To Haves

Salesforce admin experience is a plus

Responsibilities

Manage team(s) and oversee day to day operations including, but not limited to, client initiatives, billing, payroll prep, reporting, and client-issue resolution
Reconcile and audit client specific billing and invoicing to include billed hours and expenses
Preparing, validating and auditing client specific payroll
Report generation/analysis of system management reports, to include payroll interface report with payroll system
Support billing and invoicing process
System set up for new clients and providers
Work collaboratively with the client account team to develop account plans and strategies
Responsible for assisting with client service issues and timely resolution
Work with managers to assist in the development and maintenance of infrastructure for new and existing accounts
Provide insight and analysis regarding program performance and identify opportunities for continued improvement
Become a liaison between client management team, the ops team and finance, assisting in problem resolution, analysis, team building, etc.
Ensure accurate updates of information as requested by sales team in applicable reporting systems
Courteously provide problem resolution to internal customers and field associate calls for escalated matters; submit for research when necessary
Provide excellent customer service by facilitating and/or providing informal and formal training and feedback to internal customers
Compose verbal and/or written correspondence to internal and external customers
Perform all other duties as assigned