Operations Manager

Robert Morris University•Montreal, QC

13d•Onsite

About The Position

Robert Morris University (RMU) is transitioning to an in-house management model for the UPMC Events Center and is seeking an experienced and proactive Operations Manager. This role is critical to the physical execution of events and the overall maintenance and security of our premier multi-purpose facility. Reporting directly to the UPMC Events Center Director of Events and Operations, the Operations Manager will lead the team responsible for facility readiness, equipment maintenance, and technical production. The UPMC Events Center, opened in May 2019, is a 161,000 square foot facility home to RMU Colonial Men’s and Women’s Basketball and Women’s Volleyball. It features a 4,000+ seat arena, a practice court for NCAA athletics, an 11,000 sq. ft. UPMC Health Plan Conference Center, a strength and conditioning center, and hosts a diverse event calendar including concerts, commencement, meetings, and banquets.

Requirements

4-year degree required
Minimum of two (2) years of experience in facility operations supervision within a public assembly facility.
Knowledge of set-up/housekeeping and event coordination principles.
Familiarity with OSHA requirements.
Proficiency in Microsoft Office and general office equipment (computers, radios, etc.).
Valid driver’s license
Valid forklift certification (or the willingness to acquire one).
Act 153 Clearance Required
Required To Pass a Motor Vehicle Report Check (If driving on behalf of the University)
Required to Pass a Credit Check

Nice To Haves

a degree in Facility Management or a related field is preferred.

Responsibilities

Direct and manage the set-up and tear-down of portable basketball floors, concert staging, and conference configurations.
Assure facility readiness and smooth operation for all RMU Athletics, University, and external stakeholder events.
Coordinate operations activities with other departments and outside contractors to ensure seamless transitions during set-ups.
Select, train, motivate, and evaluate Housekeeping and Operations Supervisors and part-time staff.
Implement and coordinate department-wide training on safety guidelines and OSHA requirements.
Correct staff deficiencies and implement disciplinary or exiting procedures as necessary.
Help oversee building security, housekeeping, purchasing, and contracted services.
Plan and review work plans for facility operations and assist the Director of Operations in establishing Standard Operating Procedures (SOPs).
Order, inventory, and maintain supplies and materials within established budget guidelines.
Provide excellent customer service with a "customer-first" mentality to all internal and external clients.
Other duties as assigned.