Operations Manager
About The Position
The Operations Manager’s responsibilities include but are not limited to implementing quality concepts throughout the operational processes to make continuous improvements; supervising records center/vault operations and delivery service; maintaining proper staffing; and reaching specific operational benchmarks. Essential functions include Personnel Management (hiring job candidates, training new/existing employees, enforcing company policies, and ensuring proper staffing), Quality tracking and improvement (working with Area Vice President and Director of Operations to improve the Company’s quality program), Forecast Requirements (budget control, budget reporting, and taking corrective actions to maintain fiscal responsibility), Facilities/Equipment Maintenance (maintaining clean and efficient facilities including vehicle/equipment maintenance, and properly maintaining and controlling the use of currently available rack space and evaluating the need for additional racks), Inventory Control (daily records center/vault operations, auditing of daily paperwork, overseeing and reconciling daily vault inventories of critical accounts, and conducting and supervising bay audits), and Customer Service (providing courteous and attentive treatment of all customers’ needs by presenting a professional and positive image when interacting with customers in person and over the phone).
Requirements
- Problem solving skills
- Experience in implementing quality concepts and practice in a service industry work environment
- Detail-oriented work style
- Organizational skills
- Willing to take responsibilities for daily operations even if personal sacrifices are required (have cell phone, able to cover any shift, and run emergencies)
- Willing and able to do physical work when necessary
- Commitment to being a key leader in disaster recovery environment and embracing the unique requirements of servicing both internal and external customers in such an environment
- Supervisory experience
- Valid driver’s license with clean MVR and clean background check
- High school diploma
- Forklift certification
- Must pass drug screen
Nice To Haves
- Supervisory experience (3-5 years preferred)
Responsibilities
- Implementing quality concepts throughout the operational processes to make continuous improvements
- Supervising records center/vault operations and delivery service
- Maintaining proper staffing
- Reaching specific operational benchmarks
- Hiring job candidates
- Training new/existing employees
- Enforcing company policies
- Ensuring proper staffing
- Working with Area Vice President and Director of Operations to improve the Company’s quality program
- Budget control, budget reporting, and taking corrective actions to maintain fiscal responsibility
- Maintaining clean and efficient facilities including vehicle/equipment maintenance
- Properly maintain and control the use of currently available rack space and evaluate the need for additional racks
- Overseeing daily records center/vault operations
- Auditing of daily paperwork
- Overseeing and reconciling daily vault inventories of critical accounts
- Conduct and supervise bay audits
- Providing courteous and attentive treatment of all customers’ needs by presenting a professional and positive image when interacting with customers in person and over the phone
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
501-1,000 employees
