Operations Manager (Senior Service & Warehouse Manager)

KAAST MACHINE TOOLS INC•Upper Darby, PA

43d•Onsite

About The Position

KAAST Machine Tools Inc. is looking for a driven and experienced Operations Manager (Senior Service & Warehouse Manager) to lead our service and warehouse operations in Aldan, PA. This is a hands-on leadership role where you'll play a critical part in keeping our operations running efficiently while delivering exceptional results. If you thrive in a fast-paced industrial environment and love building high-performing teams, we want to hear from you!

Requirements

5+ years of experience in operations, warehouse management, or service management, preferably in industrial machinery or machine tools
Proven leadership experience managing teams in a service and/or warehouse environment
Strong knowledge of machine tools, CNC equipment, or industrial manufacturing equipment preferred
Experience with inventory management systems, ERP software, and logistics coordination
Excellent organizational, problem-solving, and communication skills
Ability to read and interpret technical manuals, schematics, and service documentation
Forklift certification or ability to obtain certification is a plus
Self-motivated, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
Helpful technical knowledge would include CNC, PLC, and VFD controls, 3-phase and servo motors, ballscrews and gearboxes, hydraulic systems, Fanuc controls, and rigging procedures
Approximately 10% travel required (limited to two annual tradeshows and the most complex installation/service cases).

Responsibilities

Oversee and manage daily warehouse operations, including inventory control, shipping, receiving, and logistics
Lead and supervise service technicians and warehouse staff, ensuring productivity and quality standards are met
Coordinate machine tool service scheduling, field service dispatching, and customer support operations
Develop and implement operational procedures, SOPs, and best practices to improve efficiency
Monitor KPIs and operational metrics, reporting performance to senior leadership
Manage parts inventory, procurement, and vendor relationships to support service and warehouse needs
Ensure compliance with safety regulations, OSHA standards, and company policies
Collaborate cross-functionally with sales, engineering, and customer service teams to support business goals