Warehouse Operations Manager

Wurth Wood Group•Raleigh, NC

7h•Onsite

About The Position

Würth Wood Group is seeking a motivated and experienced Warehouse Operations Manager to lead our distribution operation at our branch in Raleigh, NC. As a Warehouse Manager, you are responsible for the execution of all the daily activities required to run a highly effective Distribution Warehouse. In this role you will recruit, train, and schedule work hours to support a flexible operations schedule while maintaining strict, budgeted headcount and hours control. You will maintain a safe and healthy work environment for your employees by adhering to all OSHA, DOT, HAZMAT, and safety regulations and guidelines. You will be accountable for providing 100% customer satisfaction by offering same day shipment and ensure accuracy, proper packaging, and the use of efficient transportation modes. You will also be responsible for all warehouse assets including, but not limited to, inventory accuracy, daily inventory cycle counts and equipment and facility maintenance. You will also ensure employee training and adherence to all Würth Baer Supply’s current processes and practices established for picking, packing, shipping, receiving, and put-away. This is a direct hire to Würth Wood Group without the use of any third parties/agencies. We need someone willing to get their hands dirty who will be actively involved on the front lines of the operation in every department from inbound, to outbound, and even our color lab where our tint specialist prepares paint and stain orders to customer specifications. This branch utilizes Agility 360 software and a traditional manual pick ticket system.

Requirements

minimum 5 years of experience in warehouse or distribution operations management
proven ability to lead and develop warehouse and CDL delivery personnel through hands-on leadership
strong background in full-spectrum inbound and outbound operations including receiving, checking in materials, stockkeeping, inventory management, picking/packing, palletizing, and shipping
demonstrated success in driving process improvements and operational efficiency
WMS and/or ERP system proficiency
experience developing and enforcing SOPs
knowledge of OSHA standards and compliance
ability to coordinate and schedule basic facility maintenance (electricians, HVAC, plumbing, landscaping, waste management)
strong organizational and communication skills
hands-on experience with sit-down propane forklifts
ability to thrive in a fast-paced, service-driven environment
Criminal Background Check + Drug Screen required – Note: We test for all forms of THC (no exceptions) – Testing positive for any form of THC will result in a failed drug screen preventing employment.

Responsibilities

Managing day to day operations such as receiving material in and stocking in location and picking and packing outbound orders.
Being compliant with DOT and making sure our fleet and equipment are compliant
Following our S.O.Ps for daily operations
Weekly benchmarking
Communicating with sales reps and customer service reps in a timely manner
Daily cleaning of the warehouse
Utilize weekly benchmark reports, performance posting and goals setting to measure and communicate the results of each department
Plan daily workloads to ensure on-time customer orders received by 4:00 pm will be 100% shipped the same day or as per the customer’s delivery schedule and prioritize will-call orders to be picked and staged while working towards minimizing picking and shipping errors (Aim for “0 defects” policy)
Set the standards with the warehouse personnel to drive a customer focused environment.
Promote and set expectations to deliver quality customer service and to complete tasks within appropriate time frames, including accurate inventory control (achieve an accuracy of 98% or above)
Establish daily communication with the Sales Managers to discuss any customer issues or problems
Schedule and complete annual performance reviews, One-on-One quarterly communications, and daily/weekly/monthly meetings to communicate progress and goals.
Train all warehouse employees on the Würth Wood Group’s safety program and schedule and execute a monthly facility walk-through, using the monthly Safety and Health Survey
Provide a safe work environment in compliance with all Federal, State and OSHA regulations.
Adhere to safety policies, provide training and continued education for the certification and recertification of employees working with powered equipment (Forklifts, Order Pickers, etc.) and Hazardous Material training and certification for all employees involved in the shipment of hazardous goods (as required by CFR 49, sections 100-185)
Ensure the completion of maintenance for safety and roadworthiness of delivery trucks as well as the training of all drivers to meet DOT and Würth Wood Group policies regarding transportation of goods
Provide effective routing of Würth Wood Group trucks to permit on-time and efficient deliveries and monitor all controllable expenses in adherence of logistic and budgetary constraints for the branch
Other duties as assigned