Glasscock School of Continuing Studies Operations Manager

Rice University•Houston, TX

11d•Onsite

About The Position

The Facilities Manager for the Anderson-Clarke Center coordinates day-to-day building operations, front-desk services, and classroom audiovisual support across ACC classrooms, the Commons, and the auditorium. The role assigns rooms for all Glasscock courses and programs year-round; oversees operations staff and student employees (scheduling, task assignment, coaching); and serves as the primary contact for ACC service, custodial, and facility requests. The manager monitors building conditions and maintenance needs, submitting and tracking work orders with Rice Facilities to resolution. They ensure all learning spaces are operational each day, perform first-line AV triage and user support, and partner with Rice OIT to resolve complex issues. As a backup to the Events Coordinator, this position supports planning and on-site execution of ACC events to deliver a consistent, customer-focused experience for students, instructors, and guests.

Requirements

Associate degree
3+ years of experience in academic facility management and classroom scheduling systems
Supervises, leads, and manages teams and projects
Strong analytical and problem-solving skills
Excellent leadership, decision-making, and judgment skills
Excellent verbal and written communication and organizational skills
Solid knowledge of facility management
Exhibits proactive behaviors and leads by example
Ability to interact and collaborate with individuals at all levels across campus
Excellent interpersonal skills, including diplomacy, patience, and tact
Attention to detail, along with the ability to understand broader implications
Moderate repair knowledge and proper use of associated tools and equipment
Moderate knowledge of audio/video systems
Ability to coordinate and manage multiple projects with competing priorities, meet deadlines, and manage project plans with short- and long-term end dates
Working knowledge of applications such as Excel, Word, and project management tools

Nice To Haves

Bachelor’s degree
5+ years of experience in managing academic or public-facing facilities
Knowledge of AV systems and basic computer/software troubleshooting
Advanced knowledge of room reservation systems
Knowledge of registration systems

Responsibilities

Coordinates day-to-day building operations, front-desk services, and classroom audiovisual support across ACC classrooms, the Commons, and the auditorium.
Assigns rooms for all Glasscock courses and programs year-round.
Oversees operations staff and student employees (scheduling, task assignment, coaching).
Serves as the primary contact for ACC service, custodial, and facility requests.
Monitors building conditions and maintenance needs, submitting and tracking work orders with Rice Facilities to resolution.
Ensures all learning spaces are operational each day.
Performs first-line AV triage and user support, and partners with Rice OIT to resolve complex issues.
Supports planning and on-site execution of ACC events as a backup to the Events Coordinator.
Manages and oversees building maintenance.
Receives, processes, coordinates, tracks, and reviews the completion of service and maintenance requests.
Ensures work is performed in a timely, accurate, and complete manner.
Supervises the work of assigned employees and conducts performance reviews.
Supervises events as needed.
Monitors assigned budgets and invoices.
Performs all other duties as assigned.
Organizes, manages, and completes special projects as assigned by the Executive Director of Operations.
Helps implement policies and procedures related to building operations.
Reviews and guides operations staff on maintaining classroom technology and staff computer inventory.
Assesses training needs and may develop associated training, including providing end-users with technical guidance or direct support.
Oversees all aspects of both internal Rice events and external events, including space, setups, and equipment rentals.
Establishes pricing for internal and external rentals in collaboration with the Executive Director of Operations.