Operations Manager
About The Position
Manages the day-to-day operations of a satellite location within a Market Center to ensure successful implementation of the Executional Framework, the set of standards proving a consistent approach to delivering our services. Effectively manages the business to include the coordination of all daily work within route sales, service, warehouse, and administrative functions as well as supporting key client contact and visitations. As the leader of the location, he/she develops, implements and drives strategies to achieve Company objectives, effectively supporting client growth and retention, and managing labor performance and costs, safety compliance and cash and product accountability. Coaches, trains, and develops front line personnel and management, as applicable, to increase the effectiveness and efficiency of performance. Leads the Safety culture and troubleshoots and resolves safety, service, and other operational problems in collaboration with all functions on-site and within the Market Center. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Requirements
- Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management and/or relevant experience.
- The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
- Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
- Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
- Meaningful experience in service industry, contract services, or hospitality environment.
- Proven ability leading through other managers.
- Experience in creating and managing a department budget, financial controls and analysis.
- Experience crafting product sales strategies and implementing operational programs and initiatives.
- People leadership experience, including hiring, coaching, performance management, and team development.
Responsibilities
- Supports client relationships through improving operational efficiencies to grow base business, improve retention of account base. Supports BDM’s on business reviews and key interactions with key clients within local market. Leverages the Business Development Manager and District Manager where applicable to drive operational efficiencies and excellence.
- Reviews and analyzes business performance utilizing plan data and recommends decisions/approaches to address key operational opportunities and levers, including route sales growth optimization, pricing actions, product inventory and waste reduction and labor costs, which would positively impact the business.
- Responsible for recruiting, hiring, training, coaching and counseling management staff and front line personnel to provide ongoing support and development. Leverages leadership skills to set goals and provide regular performance feedback utilizing all resources available to include work-with observations and ARAMARK’s established performance management process and tools
- Drives Operational Excellence culture and safety leadership, and all key initiatives relating to these core values, to provide a positive Market Center environment. Owns and fosters effective communication at all levels of the organization.
- Ensures daily operations are maintained as scheduled. Maintains all business records, processes and documentation as required to include personnel records, delivery and invoice records, product and asset inventories, VendSys data, and client sales, contact and pricing communication.
- Performs other administrative and sales operations duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
