Operations Manager

RETAIL REINVENTED•West Hollywood, CA

63d•$75,000 - $95,000

About The Position

You'll be the operational spine of the business — the person who makes sure the money is right, the filings are on time, and nothing falls through the cracks while the team builds. This role serves both the agency and, for select engagements, our clients. You'll work directly with the founder with a high degree of autonomy.

Requirements

5+ years in a combined bookkeeping/operations/administrative role, ideally at an agency, professional services firm, or small business
Strong QuickBooks Online proficiency; comfortable with month-end close without supervision
Working knowledge of multi-state sales tax and economic nexus rules
Familiarity with California employment law and payroll platforms (Gusto, Rippling, or similar)
Excellent written communication — you'll be corresponding with clients and state agencies
Comfort with ambiguity and building process where none exists

Nice To Haves

Experience with ecommerce businesses (Shopify, Stripe, Magento) and their reporting quirks
Exposure to Avalara, TaxJar, or Stripe Tax
Bookkeeping certification or accounting coursework
Experience supporting multiple legal entities

Responsibilities

Full-cycle bookkeeping in QuickBooks Online: AP, AR, reconciliations, month-end close
Client invoicing, collections, and revenue recognition across retainer and project engagements
Cash flow forecasting and monthly P&L review with the CEO
Expense management, corporate card reconciliation, contractor payments and 1099s
Coordination with outside CPA for tax prep and year-end
Monitor economic nexus thresholds across states for the agency and client entities
Manage registrations, filings, and remittances; own the compliance calendar
Administer sales tax automation (Stripe Tax, Avalara, or equivalent) and reconcile against platform reporting
Maintain entity filings, business licenses, registered agent, and insurance renewals
Onboarding and offboarding, employment agreements, contractor classification
Payroll administration and benefits liaison
Maintain employee records, policies, and handbook; ensure CA employment law compliance
Support hiring logistics as the team scales
Vendor and SaaS subscription management, including renewals and cost review
Contract administration: MSAs, SOWs, NDAs — tracking, execution, and renewal dates
Internal documentation and process improvement
Client-facing operational support on select engagements