Operations Manager BWH

Mass General Brigham • Boston, MA

22h • Onsite

About The Position

The Operations Manager oversees and optimizes operational processes to support efficiency, productivity, and effective use of resources. In the unit-based patient care environment, the manager helps ensure smooth operations, responsive and professional service to patients and families, and adherence to hospital service standards. The role works closely with nursing leadership, finance and operations, and other patient care team members to manage unit operations, staffing information, budgets, data systems, supplies, equipment, and quality activities.

The Operations Manager supervises nonclinical Patient Care Services staff, including unit coordinators and procedure room assistants. The role also supports hiring and performance processes, staff records and orientation, regulatory readiness, inventory and equipment management, operational reporting, and special projects. This is an onsite, 40-hour-per-week day-shift position at 75 Francis Street in a busy patient care environment, with possible infectious-disease exposure, lifting supplies weighing approximately 20 pounds, and some weekend work or coverage of other units.

Requirements

• Operational management experience; 1–2 years preferred.
• Demonstrated competence with Excel, Microsoft Word, Access, One Staff, and Medicus.
• Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
• Ability to work under pressure in a fast-paced environment and meet deadlines.
• Strong verbal and written communication skills.
• Ability to supervise others in a lead capacity.
• Strong interpersonal skills for communicating with diverse hospital and non-hospital personnel.
• Ability to foster a team environment and work as a team member.
• Basic financial and accounting skills.
• Independent judgment to organize work and set priorities.
• Understanding of medical terminology.
• Flexibility and willingness to adapt to diverse roles as a member of the unit-based team.
• Ability to work in a busy patient care environment with potential exposure to infectious disease.
• Ability to lift supplies weighing approximately 20 pounds.
• Flexibility of work hours; some weekend work and coverage of other units may be required.

Nice To Haves

• Knowledge of procedural areas preferred.
• Project management experience preferred.
• Payroll experience preferred.

Responsibilities

• Develop and implement operational strategies, goals, and plans aligned with organizational objectives.
• Collaborate with senior management to define operational targets and monitor progress.
• Identify opportunities to optimize processes, streamline workflows, and improve efficiency; recommend and implement changes to improve productivity and cost-effectiveness.
• Allocate and manage personnel, equipment, and materials to meet operational requirements.
• Set performance metrics and key performance indicators, and monitor results against targets.
• Implement quality-control measures, conduct audits, and address non-compliance issues.
• Oversee procurement, inventory management, and distribution processes.
• Identify operational risks, develop mitigation strategies, and implement controls.
• Generate reports on operational performance, key metrics, and project updates.
• Support professional, timely service to patients and families and promote smooth, efficient unit operations and teamwork.
• Work with nursing, finance, and operations leadership to maintain systems for measuring unit productivity; monitor expenditure reports, report findings, and initiate plans as appropriate.
• Assist with collecting and analyzing budget information.
• Complete weekly payroll and enter scheduled and actual staffing data in Kronos; maintain the patient classification system daily.
• Maintain staff records, including sick time, FMLA, per-diem status, schedules, turnover, license renewals, in-services, competencies, and education records.
• Manage relevant databases and promote information security; maintain and audit scheduling, payroll, and patient-classification data for quality control.
• Maintain systems that protect patient-record confidentiality and integrity in accordance with hospital policies and standards.
• Contribute to policies, procedures, and systems that support effective unit operations; produce and maintain operational management data.
• Supervise the daily activities of unit coordinators and procedure room assistants.
• Oversee confidential personnel records, status changes, terminations, and personnel requisitions.
• Ensure completion and documentation of annual infection-control, fire and safety, OSHA, and other regulatory requirements.
• Participate in hiring, termination, and performance evaluations as directed; schedule unit coordinators and approve schedule changes as appropriate.
• Oversee or coordinate department orientation and support staff with information systems.
• Coordinate inventory controls, outside purchasing, and capital-equipment purchasing; track equipment ordered and received and maintain accurate equipment inventories.
• Ensure equipment is safe and in proper working condition in coordination with other departments; collaborate with the patient care team on new products and technology and facilitate their introduction.
• Prepare operating and capital budget requests based on unit and patient care needs with appropriate resources.
• Collaborate with the Nursing Assistant Director to maintain regulatory readiness and participate in unit quality programs and quality-improvement projects.
• Serve on the Safety Committee when assigned and participate in nursing, hospital, or partner-system teams as appropriate.
• Assist nursing directors with filing and distributing information, including policy changes, announcements, meeting minutes, bulletin boards, email lists, and manuals.
• Complete special projects and other assigned duties, including projects that enhance operations.

Benefits

• Competitive base pay.
• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed