Operations Manager BWH

Mass General Brigham•Boston, MA

2d•$70,990 - $103,230•Onsite

About The Position

The Operations Manager oversees and optimizes operational processes to support efficiency, productivity, and effective resource use. The role develops and implements operational strategies, monitors performance and budgets, manages scheduling and payroll data, maintains operational databases and records, and coordinates supplies and equipment. It also supports quality improvement, regulatory readiness, staff development, and the smooth operation of a patient-care unit. The position supervises nonclinical Patient Care Services staff, including unit coordinators and procedure room assistants, and works with nursing and finance leaders and other hospital teams. This is an onsite, 40-hour-per-week day-shift role in a busy patient-care environment, with potential exposure to infectious disease. Some weekend work and coverage of other units may be required. The role includes lifting supplies weighing approximately 20 pounds.

Requirements

Preferred 1–2 years of operational management experience.
Demonstrated competence with Excel, Microsoft Word, Access, One Staff, and Medicus.
Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
Ability to work under pressure in a fast-paced environment and meet deadlines.
Strong verbal and written communication skills.
Ability to supervise others in a lead capacity.
Strong interpersonal skills for communicating with diverse hospital and non-hospital personnel.
Ability to foster a team environment and work as a team member.
Basic financial and accounting skills.
Independent judgment to organize work and set priorities.
Understanding of medical terminology.
Flexibility and willingness to adapt to diverse roles as a member of a unit-based team.
Ability to lift supplies weighing approximately 20 pounds.
Some weekend work and coverage of other units may be required.

Nice To Haves

Knowledge of procedural areas.
Project management experience.
Payroll experience.

Responsibilities

Develop and implement operational strategies, goals, and plans aligned with organizational objectives; collaborate with senior management to establish targets and monitor progress.
Identify opportunities to optimize processes and workflows, recommend improvements, and implement changes to improve productivity and cost-effectiveness.
Allocate and manage personnel, equipment, and materials to meet operational requirements.
Set performance metrics and key performance indicators, monitor results, and prepare regular reports on operational performance, metrics, and projects.
Implement quality-control measures, conduct audits, address non-compliance, and participate in quality-improvement projects and unit regulatory readiness.
Oversee procurement, inventory management, and distribution; maintain supply and equipment inventories, track orders and receipts, and coordinate safe, functional equipment with other departments.
Work with nursing and finance leaders to collect and analyze productivity and budget information, monitor expenditures, report findings, and develop operating and capital budget requests.
Complete weekly payroll and enter schedule and staffing data in Kronos; maintain the Patient Classification system and staff records, including time, leave, turnover, licenses, training, and education records.
Manage scheduling, payroll, and patient-classification databases; maintain data quality, security, confidentiality, and integrity of patient records in accordance with hospital policies and standards.
Develop and maintain policies, procedures, systems, and operational data to support effective unit functioning.
Supervise daily activities of unit coordinators and procedure room assistants; schedule unit coordinators and approve schedule changes as appropriate.
Maintain personnel records and process status changes, terminations, and requisitions; participate in hiring, termination, and performance evaluations as directed.
Ensure staff complete annual infection-control, fire-safety, OSHA, and other regulatory requirements, and maintain records of completion.
Coordinate department orientation and support staff as a resource for information systems.
Collaborate with the Patient Care Team to support timely, professional service to patients and families and smooth unit operations; maintain hospital service standards and teamwork guidelines.
Participate in safety, nursing, hospital, and health-system teams as appropriate; support information filing and distribution, complete special projects, and perform other assigned duties.