(USA) Operations Manager (Non-Complex)

Wal-Mart Stores East•Spartanburg, SC

6d•Onsite

About The Position

The Operations Manager (Non-Complex) role at Walmart focuses on initiating and directing community outreach programs, ensuring compliance with company policies, providing supervision and development for associates, and driving financial performance. This role involves modeling exceptional customer service, coordinating job-related activities, and upholding company values of integrity and respect. The Operations Manager is responsible for building high-performing teams, acting with integrity, serving customers, and striving for excellence through continuous improvement and learning.

Requirements

2 years of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

Initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community, establishing and maintaining relationships with key individuals or groups in the community, representing the company to various external organizations, and championing company-sponsored programs, events, and sustainability efforts.
Ensures compliance with company policies and procedures by holding hourly associates accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, maintaining quality assurance standards, overseeing safety and operational reviews, developing and implementing action plans to correct deficiencies, and providing direction and guidance on executing company programs and strategic initiatives.
Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, and actively listening to associates, assigning duties, evaluating performance, providing recognition, setting clear expectations, communicating expectations consistently and effectively, promoting a belonging mindset in the workplace, and providing tour-to-teach feedback to ensure business goals are achieved.
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high-quality customer experience.
Assists store manager in driving the financial performance of the Facility by ensuring that sales and profit goals are achieved, reviewing and evaluating PL (Profit & Loss) statements, assisting the management team in controlling expenses to ensure they are indexed to sales, developing and implementing plans to correct any deficiencies in financial performance, and participating in analyzing economic trends and community needs for budget forecasting.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
Respects the individual by building high-performing teams, embracing differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, creating opportunities for all associates to thrive and perform.
Respects the individual by working collaboratively, building strong and trusting relationships, communicating with impact, energy, and positivity to motivate and influence.
Respects the individual by attracting and retaining the best talent, empowering and developing talent, and recognizing others' contributions and accomplishments.
Acts with Integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling the Walmart values to support and foster our culture, holding oneself and others accountable, and supporting Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Acts with Integrity by acting in a selfless manner and being consistently humble, self-aware, honest, fair, and transparent.
Serves Our Customers and Members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models to all plans.
Serves Our Customers and Members by making decisions based on data, insights, and analysis, balancing short and long-term priorities, and considering our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
Strives for Excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes.
Strives for Excellence by driving continuous improvements, adopting and encouraging the use of new technologies and skills, and supporting others through change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Live Better U education benefit program (tuition, books, and fees paid by Walmart for eligible associates)
Performance-based bonus awards