(USA) Operations Manager (Non-Complex)

Walmart•Charlotte, NC

2d•Onsite

About The Position

The Operations Manager (Non-Complex) role at Walmart focuses on initiating and directing community outreach programs, ensuring compliance with company policies, and providing exceptional customer service. This role involves supervising and developing hourly associates, driving financial performance of the facility, and coordinating job-related activities. The manager is expected to uphold company values, act with integrity, serve customers, and strive for excellence through continuous improvement and learning.

Requirements

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years general work experience and 1 year of supervisory experience.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

Initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community.
Establishes and maintains relationships with key individuals or groups in the community.
Represents the company to various external organizations and champions company-sponsored programs, events, and sustainability efforts.
Ensures compliance with company policies and procedures by holding hourly associates accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, maintaining quality assurance standards, and overseeing safety and operational reviews.
Develops and implements action plans to correct deficiencies and provides direction and guidance on executing company programs and strategic initiatives.
Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, and actively listening to associates, assigning duties, evaluating performance, and providing recognition.
Sets clear expectations, communicates expectations consistently and effectively, promotes a belonging mindset in the workplace, and provides tour-to-teach feedback to ensure business goals are achieved.
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
Manages and supports customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved.
Assists store manager in driving the financial performance of the Facility by ensuring sales and profit goals are achieved, reviewing and evaluating P&L statements, assisting the management team in controlling expenses, and developing and implementing plans to correct any deficiencies in financial performance.
Participates in analyzing economic trends and community needs for budget forecasting.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, and identifying and addressing improvement opportunities.
Demonstrates adaptability and promotes continuous learning.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Models the Walmart values to support and foster our culture.
Holds oneself and others accountable.
Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Considers and adapts to how, where, and when customers shop.
Applies the EDLP (Everyday Low Price) and EDLC (Everyday Low Cost) business models to all plans.
Makes decisions based on data, insights, and analysis.
Balances short- and long-term priorities.
Considers our customers, fellow associates, shareholders, business partners, and communities when making plans.
Displays curiosity and a desire to learn.
Takes calculated risks.
Demonstrates courage and resilience.
Encourages learning from mistakes.
Drives continuous improvements.
Adopts and encourages the use of new technologies and skills.
Supports others through change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Live Better U education benefit program (tuition, books, and fees paid by Walmart for eligible associates)
Performance-based bonus awards