(USA) Operations Manager (Non-Complex)
About The Position
The Operations Manager (Non-Complex) role involves initiating, directing, and participating in community outreach programs, ensuring compliance with company policies, and providing supervision and development opportunities for associates. This role also focuses on driving financial performance, coordinating job-related activities, and upholding company values. The position emphasizes respecting individuals, acting with integrity, serving customers, and striving for excellence. Key responsibilities include managing community outreach, ensuring operational compliance, supervising and developing staff, driving financial performance, and coordinating daily operations. The role requires a strong focus on customer service, adherence to company policies, and fostering a positive and inclusive work environment. Associates are expected to complete all required trainings and assessments.
Requirements
- 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years general work experience and 1 year of supervisory experience.
- Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Responsibilities
- Initiates, directs, and participates in community outreach programs.
- Ensures compliance with company policies and procedures by holding hourly associates accountable, analyzing reports, implementing asset protection and safety controls, maintaining quality assurance, overseeing safety and operational reviews, and developing action plans.
- Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, evaluating performance, and providing recognition.
- Models and demonstrates exceptional customer service standards to store associates.
- Assists store manager in driving the financial performance of the Facility by ensuring sales and profit goals are achieved, controlling expenses, and developing plans to correct deficiencies.
- Coordinates, completes, and oversees job-related activities and assignments by developing relationships with stakeholders, supporting initiatives, identifying goals, building accountability, and measuring progress.
- Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
- Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
- Attracts and retains talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
- Maintains and promotes the highest standards of integrity, ethics, and compliance.
- Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
- Delivers results while putting the customer first, considering and adapting to how, where, and when customers shop.
- Makes decisions based on data insights and analysis, balancing short and long-term priorities.
- Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
- Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
- Tuition, books, and fees are completely paid for by Walmart for Live Better U programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
