Operations Manager (Cold Chain & Plasma Operations)

McKesson•Shepherdsville, KY

7d•Onsite

About The Position

The Operations Manager is responsible for the strategic leadership, performance, and compliance of warehouse and distribution operations supporting the storage, handling, and distribution of temperature-sensitive blood plasma and biologic products. This role provides leadership across multiple functional areas, including receiving, putaway, replenishment, inventory control, picking, packing, shipping, and transportation coordination.

Requirements

Bachelor's degree in Supply Chain, Logistics, Business, Operations Management, or related field preferred; equivalent experience considered.
5+ years of progressive leadership experience in warehouse, distribution, logistics, manufacturing, or supply chain operations.
Experience operating within a regulated environment preferred, including pharmaceutical, biologics, healthcare, cold chain, or FDA-regulated operations.
Strong knowledge of inventory management, warehouse operations, transportation, and material handling systems.
Demonstrated experience managing operational metrics, budgets, labor planning, and customer service performance.
Experience leading continuous improvement and process optimization initiatives.
Strong communication, organizational, analytical, and problem-solving skills.
Proficiency with Warehouse Management Systems (WMS), inventory management tools, and Microsoft Office applications.

Responsibilities

Provide leadership and direction for all warehouse and plasma distribution operations.
Establish operational strategies to achieve customer service, quality, inventory, safety, and financial objectives.
Monitor and analyze operational performance metrics, identifying trends and implementing corrective actions when necessary.
Develop workforce plans to support current and future business requirements.
Partner with site leadership to support business growth, customer onboarding, capacity planning, and operational scalability.
Ensure adherence to standard operating procedures (SOPs), work instructions, and regulatory requirements.
Lead daily, weekly, and monthly operational reviews focused on performance, service, quality, and continuous improvement.
Provide oversight for the receipt, storage, movement, and distribution of blood plasma and plasma-derived products.
Ensure compliance with all customer requirements, GMP, GDP, FDA, OSHA, and applicable regulatory standards.
Lead investigations involving product variances, quality events, temperature excursions, customer complaints, and inventory discrepancies.
Partner with Quality leadership to ensure audit readiness and successful customer, regulatory, and internal audits.
Drive initiatives to enhance product integrity, process compliance, and customer satisfaction.
Analyze labor utilization, productivity, and throughput metrics to maximize operational efficiency.
Identify opportunities for cost reduction while maintaining service, quality, and compliance standards.
Support contract performance requirements and customer service level agreements (SLAs).
Participate in customer business reviews and operational performance discussions.
Develop business cases and recommendations for staffing, equipment, technology, and capital investments.
Ensure compliance with all company safety policies, regulatory requirements, and environmental standards.
Review incident trends and implement corrective and preventive actions.
Lead investigations involving workplace injuries, near misses, product incidents, and compliance concerns.
Ensure completion of required certifications, regulatory training, and compliance programs.
Lead, coach, and develop supervisors, team leads, and operational personnel.
Establish clear performance expectations and accountability measures.
Conduct performance reviews, talent assessments, succession planning, and development discussions.
Support recruitment, hiring, onboarding, and retention efforts.
Lead Lean, Six Sigma, and operational excellence initiatives.
Drive improvements in productivity, quality, inventory accuracy, service performance, and employee engagement.
Utilize data and operational metrics to identify opportunities and measure results.
Partner with Engineering, Quality, and Inventory Control teams to improve processes and eliminate waste.
Implement sustainable solutions that improve throughput, compliance, and customer satisfaction.