Operations Manager: The Uncommon Business

Serv Recruitment Agency

1d•Remote

About The Position

The Uncommon Business is the world’s fastest-growing AI-first education company, focused on helping business leaders build intelligent systems that scale without burnout. Operating within a high-performance, EOS-driven environment, the company emphasizes ownership, speed, and measurable impact. This is a culture built for high performers who thrive in fast-paced, high-accountability environments and want to play a meaningful role in shaping the future of AI-driven business operations.

Requirements

Proven experience implementing project management systems within high-growth organizations
Experience leading project managers, coordinators, or operational teams
Strong understanding of project management methodologies, including Agile, Scrum, Shape Up, and related frameworks
Demonstrated success creating repeatable systems, processes, and operating rhythms that scale
Experience coaching team members from reactive execution to proactive planning
Strong knowledge of Notion and experience designing operational systems within modern workplace tools
Experience working within remote-first, fast-paced, entrepreneurial environments
Strong organizational skills with exceptional attention to detail and follow-through
Ability to influence cross-functional teams without direct reporting authority
Comfortable balancing strategic planning with hands-on execution
Strong communication, leadership, and stakeholder management skills

Nice To Haves

Familiarity with AI tools and modern workplace technology preferred
Has successfully built a project management function from the ground up
Has transformed reactive teams into proactive, highly accountable teams
Can confidently explain which project management methodologies work best in different business environments and why
Has hired, developed, and retained high-performing project managers
Enjoys working directly with teams to drive adoption rather than simply creating processes
Is equally comfortable leading strategy discussions and rolling up their sleeves to execute
Brings both operational excellence and strong people leadership

Responsibilities

Designing and implementing a company-wide project management system across all departments
Establishing standardized project management methodologies, meeting cadences, workflows, templates, and reporting structures
Building and maintaining project management frameworks within Notion
Running weekly 1:1s with department coordinators across Marketing, Sales, Curriculum, Student Success, Build, Data, and future teams
Coaching coordinators to improve planning, prioritization, accountability, and execution discipline
Building the Project Management function from the ground up, including hiring, onboarding, training, and managing project managers
Defining project management career paths, expectations, and operating standards alongside the Director of Operations
Managing and developing Project Managers as they are deployed into functional business units
Establishing and maintaining company-wide project management cadences, including L10 meetings, quarterly Rocks planning, dependency reviews, and retrospectives
Overseeing the tracking, reporting, and execution of quarterly company objectives and departmental Rocks
Owning the operational structure of the company's Notion workspace, including governance, templates, taxonomy, documentation standards, and organization
Ensuring recurring processes are documented, maintained, and assigned to accountable owners
Driving continuous improvement initiatives through postmortems, process refinement, and operational reviews
Serving as a cross-functional operational partner and escalation point when departments encounter execution challenges
Supporting the Director of Operations by reducing project management bottlenecks and increasing organizational efficiency