Manager of Technical Operations (AI & Automations): The Uncommon Business

Serv Recruitment Agency

1d•Remote

About The Position

Serv, a global executive recruitment partner, is hiring on behalf of our client The Uncommon Business for a Manager of Technical Operations (AI & Automation). The Uncommon Business is the world’s fastest-growing AI-first education company, focused on helping business leaders build intelligent systems that scale without burnout. Operating within a high-performance, EOS-driven environment, the company emphasizes ownership, speed, and measurable impact. This is a culture built for high performers who thrive in fast-paced, high-accountability environments and want to play a meaningful role in shaping the future of AI-driven business operations.

Requirements

Deep hands-on experience building production AI systems and automations
Advanced experience with modern AI tools and platforms including Claude, Claude Code, N8N, Supabase, AI agents, automation frameworks, and related technologies
Strong understanding of systems architecture, workflow design, automation strategy, and operational scalability
Experience managing vendor relationships, software contracts, and SaaS budgets
Proven experience leading technical builders, operators, systems teams, or automation teams of four or more team members
Demonstrated experience owning capacity planning, prioritization, and operational execution within a high-growth environment
Ability to operate strategically while remaining hands-on when needed
Strong communication skills with the confidence to lead difficult conversations, negotiate effectively, and drive accountability
Ability to make decisions quickly in fast-moving environments with incomplete information

Nice To Haves

Experience working within entrepreneurial, founder-led, or high-accountability organizations preferred
Has successfully scaled an automation, AI systems, or technical operations function
Has experience leading builders while remaining technically credible and hands-on
Naturally identifies inefficiencies and immediately begins designing better systems
Enjoys mentoring and developing high-performing technical talent
Brings a builder mindset combined with leadership maturity
Loves solving complex operational challenges through technology and automation
Gets energized by accountability, rapid growth, and meaningful impact

Responsibilities

Leading the Build Team's (Technical Operations) day-to-day operations, including capacity planning, prioritization, scope reviews, and architectural decision-making
Managing and developing a team of builders (AI/Automation technical builders) across multiple skill levels through coaching, mentorship, performance management, and career growth planning
Establishing and maintaining the technical standards and quality expectations for all systems and automation work
Personally contributing to high-leverage technical builds while helping scale team capability and headcount
Owning vendor relationships across platforms such as Zoom, Twilio, SendBlue, Zapier, N8N, Supabase, Notion, Slack, Loom, Calendly, and future tooling, including evaluation, negotiation, contract renewals, and budget stewardship
Maintaining Build Team velocity standards and ensuring all requests move from submission to active project management quickly and effectively
Partnering closely with the Director of Operations to support technical decision-making, reporting, hiring initiatives, and cross-functional execution
Representing the Build Team in company-wide conversations and proactively surfacing recommendations, risks, and opportunities
Collaborating with peer leaders across Data, Project Management, Sales, Marketing, and Operations to deliver scalable solutions across the organization