Operations Manager (Plumbing Growth)

Apex Service Partners • Elkhart, IN

12d • $80,000 - $120,000 • Onsite

About The Position

Legacy Heating & Air is seeking a strong, people-focused Operations Manager to lead, develop, and grow a high-performing plumbing team in the Elkhart market. This role offers the opportunity to make a major impact within a respected local company by coaching technicians, building teams, and driving operational excellence while maintaining exceptional customer care.

Requirements

• Proven experience leading a plumbing team or managing a plumbing department is preferred; however, we welcome strong leaders with demonstrated success in operational or field service leadership roles
• A track record of developing technicians and building strong, engaged teams
• Inspirational leadership style with excellent communication and coaching skills
• A customer-focused mindset with high standards for professionalism and craftsmanship
• Ability to manage multiple priorities in a fast-paced service environment
• Proficiency with Microsoft Office
• Knowledge of Indiana plumbing codes and regulations preferred

Nice To Haves

• ServiceTitan experience is a plus

Responsibilities

• Recruit, hire, train, and develop plumbers and plumbing technicians to support department growth
• Manage day-to-day plumbing operations with a focus on efficiency, quality workmanship, and customer satisfaction
• Partner with dispatch to optimize scheduling and technician productivity
• Establish clear daily expectations and motivate the team through consistent, visible leadership
• Implement performance standards, accountability systems, and ongoing coaching
• Ensure exceptional service across plumbing diagnostics, repairs, installations, and water heater replacements
• Uphold Legacy Heating & Air’s values, service standards, and customer-education culture
• Track performance metrics and continuously improve departmental results

Benefits

• Competitive compensation with total projected earnings of $95,000–$120,000 (salary + bonus)
• Company vehicle and covered business travel expenses
• Health, Dental, and Vision insurance options
• 401(k) retirement plan
• Paid life insurance
• Ongoing technical and leadership development
• Clear career growth opportunities within a stable, growing organization
• A supportive, family-oriented workplace rooted in integrity and trust

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed