Operations Manager

Palm Harbor Homes•Caddo Mills, TX

11d•Hybrid

About The Position

The Operations Manager will be responsible for a variety of tasks including warranty and finance contract closings, project coordination, customer service scheduling, and database management. This role requires evaluating sales agreements, creating final sales agreements, and making changes during closings if necessary. The manager will also gather additional lender-required items for the funding process. In project coordination, responsibilities include gathering bids, identifying and managing vendors, altering schedules, and holding vendors accountable to estimates. The role also involves searching for new vendors and evaluating existing ones, providing management with reports and recommendations for process improvements. For customer service, the manager has autonomy to arrange and authorize service, alter schedules or scope of work, and directly communicate with and negotiate solutions for dissatisfied customers. They will also make recommendations for conflict resolution with customers or government bodies. Database management includes updating deal tracking and status reports, and using company applications to update missing information. Commission calculations involve reviewing costing for accuracy before payment. The position requires a High School Diploma, a preferred 2-year degree, and willingness to travel up to 50% locally during normal business hours.

Requirements

High School Diploma
Willing to Travel up to 50% locally and during normal business hours

Nice To Haves

2 year Degree preferred

Responsibilities

Warranty and Finance contract closings
Evaluating initial sales agreements against final finance documents
Creating final sales agreements to coincide with the finance documents
Making changes to sales agreements during closings with customers if there are issues
Gathering additional lender required items for the funding process
Project Coordination with contractors and project costing
Gathering bids through project completion
Identifying the best vendor for each individual project
Switching vendors if not satisfied with work quality or progress
Altering scheduling of vendor work based on changes in customer or company priorities
Holding vendors accountable to written work estimates
Searching for recommended new vendors or for the elimination of poor quality vendors
Providing management with evaluation reports of both internal and external customers and making recommendations on process improvements
Customer Service Scheduling
Arranging, modifying and authorizing service via factories or vendors for the sole purpose of customer satisfaction and contract completion
Altering schedule or scope of work for customer service
Direct communication with dissatisfied customers and negotiations with them as to solutions
Escalating issues to upper management if cost is substantial or advice is needed
Making recommendations to management based on the facts when needing to reply to a customer or to a government body for conflict resolution
Data base management
Updating deal tracking and deal status reports based on assessment of the deal
Using company applications to update information missing from deals
Commission calculations
Proper review of costing for the payment of commissions
Authorizing the entry of key information utilized for paying commissions