Operations Manager - Cleveland

Diakon Logistics•Richfield, OH

4d•$75,000 - $85,000•Onsite

About The Position

Diakon Logistics is seeking a results-driven Operations Manager to lead daily operations, strengthen client partnerships, and drive growth across appliance delivery services. In this high-impact role, you’ll oversee compliance, profitability, and service performance while coaching teams, developing contractor capabilities, and ensuring every delivery reflects Diakon’s commitment to excellence. This is an outstanding opportunity for a hands-on leader with deep final-mile experience, strong business acumen, and a passion for building teams that consistently exceed expectations. They will inspire self-development, energize teams, and collaborate cross-functionally to exceed goals while embodying the company's culture.

Requirements

Proven leadership and motivational skills to drive performance.
Hands-on experience in appliance final-mile delivery and installation.
Strong communication and relationship-building abilities; bilingual with Spanish highly preferred.
Ability to thrive in time-constrained, metric-driven environments with quantitative root-cause analysis.
Proficiency in Excel and MS Office.

Nice To Haves

Bachelor's degree and 2-4 years in logistics/supply chain preferred.

Responsibilities

Manage a fleet of independent delivery contractors, including recruitment, weekly performance reviews (service, profitability, claims, compliance), and structured skills checks to maintain and expand capabilities.
Ensure daily compliance before tendering routes; monitor loadouts, routes, and conduct weekly field audits for client satisfaction and team development.
Validate and correct in-home appliance installation procedures.
Build and maintain client relationships through effective, timely communication, secure additional routes for revenue growth.
Oversee P&L, including delivery/operating expenses, claims processes, travel, and budget goals.
Achieve client policies and goals; participate in weekly operations meetings, client calls, and provide location updates to Regional Manager.