Operations Manager, Hourly - Seasonal - Seven Bays Marina

Guest Services, Inc.•Davenport, WA

20h•$28•Onsite

About The Position

The Operations Manager assists the General Manager in all aspects of unit operations and floor management, including equipment and property, to facilitate the fulfillment of financial goals and company initiatives. This role involves overseeing and operating all property operational activities and cultivating a team environment that provides excellent guest service while ensuring all staff members perform at a consistently high level. Guest Services, Inc. is a premier hospitality management company and National Park Service concessionaire, providing services across various client sites.

Requirements

At least two years in a managerial role.
Must obtain a Valid Government-Issued State ID and liquor license within 30 days.
HAZWOPER Certification or obtain certification within 90 days.
Quagga Mussel Inspection Training or receive training within 90 days.
Working knowledge of marine repair services and ordering.
Computer proficiency with the ability to utilize MS Outlook, Word, and Excel.
Effective verbal and written communication skills.
Proficient organization, problem-solving, prioritization skills.
Accomplished interpersonal, administrative, leadership, skills.
Required to live on property in company provided housing.
Physical presence at the job site is essential to perform job duties.

Nice To Haves

Two-year college degree (in management) preferred.

Responsibilities

Oversee & monitor the operations of the property to include Marina Dock, Maintenance Shop, Grounds Areas, Retail Store, and Food & Beverage to ensure quality standards.
Participate in all functions and activities regarding boat rentals, marina fuel dock operations, boat and raft maintenance to evaluate processes, procedures and staffing for “Best Practices” and efficiencies for improvement.
Maintain compliance with contract obligations or regulatory requirements as outlined in the concessions contract.
Ensure all record keeping and reporting is kept accurate and current.
Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing unit’s staff at the direction of the General Manager.
Train, coach & develop staff for peak performance and monitor staff development.
Maintain a safe environment including standards for maintenance of unit’s equipment, food production and handling, housekeeping, and cash control.
Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.
Perform opening and closing procedures as directed.
Support Accounting Specialist with cash accountability and sales reporting.
Maintain best practices to conform to Clean Marine program and ISO 14001, Association of Marina Industries, and Marine Recreation Association.
Comply with all applicable government regulations (Risk Management Plan, Environmental Management Plan, Stormwater Pollution Prevention Plan).
Develops and maintains open communication and positive relationship with contractual business partners: National Park Service, Bureau of Reclamation, and outfitters.
Schedules annual and quarterly maintenance and property inspections.
Purchases equipment and services from approved vendor.
Assist General Manager with planning, developing, and maintaining unit’s various budgets.
Ensures guest service standards are met.
Address complaints and resolve them according to GSI Hospitality Standards.
Additional duties as assigned.