operations manager

Transport Refrigeration • Rockford, IL

24d • Onsite

About The Position

Transport Refrigeration, Inc. is a locally owned and rapidly growing Thermo King dealership that has proudly served the trucking and transportation industry since 1964. We specialize in transport temperature control equipment and provide industry-leading service and support. We are currently looking for an experienced Operations Manager to lead our Rockford, IL location. If you thrive in a fast-paced environment, enjoy leading teams, and have experience in service or parts operations within the truck, trailer, heavy equipment, or agricultural industries — we want to hear from you. As the Operations Manager, you will oversee the daily operations of our Service and Parts departments while helping drive growth, productivity, and customer satisfaction.

Requirements

• Valid driver’s license
• Ability to learn company software systems quickly
• Professional attitude and appearance
• Willingness to travel occasionally for training and meetings
• Ability to work additional hours when needed

Nice To Haves

• Experience managing Service and/or Parts departments
• Background in trucking, trailers, heavy equipment, or agriculture industries
• Strong leadership and communication skills
• Experience with Microsoft Office 365
• Safety-focused mindset
• Excellent organization and time management abilities
• OSHA 10, OSHA 30, or OSHA 511 certifications are a plus.

Responsibilities

• Lead, mentor, and develop associates
• Manage daily Service and Parts operations
• Monitor productivity and key performance indicators (KPIs)
• Interview, Hire, onboard, and train new associates
• Conduct performance reviews and coaching
• Ensure workplace safety and OSHA compliance
• Build and maintain strong customer relationships
• Lead weekly staff and shop meetings
• Manage schedules, timecards, and on-call rotations
• Oversee building, grounds, and equipment maintenance
• Support continuous improvement initiatives
• Assist with administrative processes
• Partner with the sales team to support business growth

Benefits

• Medical, Dental & Vision Insurance (Multiple plan options)
• HSA with employer contributions
• Employer-Paid Life & Long-Term Disability Insurance
• 401(k) with Company Match
• PTO Accrual Starting Day One

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed