Operations Manager

Starr Insurance•New York, NY

About The Position

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress. This position will represent the interests of Starr Casualty and Financial Lines profit centers. This role will be responsible for the planning, development, execution, and monitoring of change management plans and activities including communications, training, stakeholder management, change impact assessment, business readiness analysis, and change reinforcement. The Operations Manager will have good business knowledge, analytical skills, and technical expertise to ensure that business systems are meeting the business needs and helping support profit center objectives. This position will be responsible for monitoring the existing underwriting systems used for efficiency and devise strategies to present to IT for improvements. The position will have two Business Analysts as direct reports.

Requirements

Must be process oriented
Exceptional communication and problem solving skills.
Ability to collaborate with business partners
Ability to work across multiple areas functional areas and/or teams
Ability to manage multiple projects and prioritize accordingly
Results oriented
Detail oriented
Ability to translate business needs into business requirements that IT can use for system enhancement or development
Undergraduate degree
Proficient in SDLC methodologies
Experience with change management
MS Office proficient
Advanced knowledge of Microsoft Excel including pivot tables, lookups and complex functions/formulas.
Working knowledge of Visio for process mapping
Experience with commercial insurance policy administration system (5+ years insurance experience a plus)
Excellent communication skills, verbal and written

Nice To Haves

5+ years insurance experience a plus

Responsibilities

Devise and implement a systematic approach to manage transition or transformation of Starr’s goals, processes, and technologies.
Communicate the need for change and involve people in developing the change.
Develop and implement release management strategies across all underwriting platforms.
Engage with end-users to develop, evaluate and execute User Acceptance Testing prior to production implementation.
Manage change management communications.
Monitor and assess post-implementation and address issues as they arise.