Operations Manager (Hotel)

Tharaldson Hospitality • Nashville, TN

5d • $58,000 - $65,000 • Onsite

About The Position

The Hotel Operations Manager role at Nashville Staybridge Suites by IHG Vanderbilt Midtown is an opportunity for a passionate, hands-on, energetic, and driven hospitality professional. Tharaldson, a company with 90 hotels nationwide and plans for expansion, offers a friendly, professional work environment with opportunities for advancement and career growth. The company fosters a strong culture that inspires staff to achieve the highest service standards in hospitality.

Requirements

• Knowledgeable in Inventories, Scheduling, and Ordering
• Valid Driver’s License
• Open Availability
• Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience

Nice To Haves

• 1+ year of similar experience in Select Service or Extended Stay properties
• Brand Experience preferred

Responsibilities

• Monitors and ensures compliance with all guidelines for operations
• Conducts monthly department meetings to review new procedures and solicit input from all employees
• Handles and provides resolution to guest complaints and employee issues
• Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures
• Answers inquiries pertaining to hotel policies and services
• Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
• Ensures property hiring practices comply with all state and federal requirements
• Performs functions of the General Manager in their absence
• Supervises work activities of housekeeping staff
• Provides training, including safety training and standard operating procedures to all housekeeping personnel as directed by management
• Ensures adherence to company quality standards by inspecting rooms, including deep cleans
• Distributes keys and work assignments to staff
• Addresses guest complaints regarding housekeeping service or equipment
• Assists General Manager in the selection of housekeeping personnel
• Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures
• Monitors linen and guest supply inventory
• Reports any maintenance repairs to maintenance staff; records repair information in maintenance log
• Completes follow-up on vacant or occupied rooms
• Assumes function of Housekeeper as necessary
• Takes control of lost and found items as appropriate
• Directly supervises front desk, housekeeping, laundry, and/or maintenance staff as determined by General Manager
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Benefits

• Career advancement opportunities
• Employee discounts
• Competitive pay
• Daily Pay Option
• Flexible work schedule
• Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
• Paid Vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree