Manager - Hotel Operations

Bally's Chicago•Shreveport, LA

2d•Onsite

About The Position

This role assists the Director of Hotel Operations in establishing standards for personnel administration, service to patrons, room rates, casino support, credit, and patronage solicitation. The ideal candidate will possess a winning personality with refinement and character, demonstrating an outgoing, confident, and stylish demeanor. All tasks must be performed with enthusiasm and professionalism, exceeding customer expectations. Responsibilities include budget planning, fund allocation, expenditure authorization, and requisitioning supplies and equipment. The role also involves processing reservations, inspecting guest rooms and public areas for cleanliness, handling guest complaints, and providing information about the hotel, casino, and restaurants. Effective communication and the ability to relate to guests and colleagues are essential.

Requirements

Ability to obtain the appropriate work authorization per gaming regulations required.
Ability to work in a drug free environment and pass a chemical dependency test as required.
Ability to type 25 words per minute.
Ability to perform basic arithmetic including use of percentage.
Ability to inspect areas of responsibility.
Ability to stand and sit for undefined periods of time.
Ability to read and write effectively including maintaining filing system.
Ability to communicate clearly and effectively with the guests regarding any aspects of the casino/hotel operation

Nice To Haves

Demonstrates a winning personality with refinement and character. Displaying an outgoing personality using confidence and style.

Responsibilities

Assists Director of Hotel Operations in the establishment of standards for personnel administration and performance, service to patrons, room rates, casino support, credit and type of patronage to be solicited.
Demonstrates a winning personality with refinement and character. Displaying an outgoing personality using confidence and style.
Performs all assigned tasks with enthusiasm, professionalism and exceeds out customer’s expectations.
Allocates funds, authorizes expenditures and assists in planning budgets for departments.
Requisitions supplies and equipment.
Processes reservations and advance registration payments.
Inspects guests’ rooms, public access areas and outside grounds for cleanliness and appearance.
Accurately uses proper telephone techniques and etiquette.
Answers patrons’ complaints and resolves problems.
Provides guest with information including hotel, casino and restaurants; including hours of operations, special events and promotions.
Ability to relate effectively in one-on-one situations with guests and other members of the company.
Be completely knowledgeable about all Bally’s programs, promotions, activities and functions.
Perform tasks outlined on daily checklist.
Must carry out safety and emergency procedures including, but not limited to fire, crowd control, inclement weather and Homeland Security threats.
Must operate and control computer terminal.
Works with casino staff and reservations to assure maximum hotel occupancies by casino customers.
Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.
Assist in training in all Hotel Departments.
Must interact with guests and other employees in a courteous, empathetic and discreet manner.
Supports and maintain Bally’s courtesy guidelines for guests and employees.
Promotes outstanding guest relations.
Supervises the storage, inventory and distribution of uniforms for the Desk Clerks, Bellmen and Valet.
Reviews daily cash, credit and comp transactions of Desk Clerks.
Support daily cash, credit and comp transactions of Desk Clerks.
Performs other duties as assigned.
Ability to obtain the appropriate work authorization per gaming regulations required.
Ability to work in a drug free environment and pass a chemical dependency test as required.
Ability to type 25 words per minute.
Ability to perform basic arithmetic including use of percentage.
Ability to inspect areas of responsibility.
Ability to stand and sit for undefined periods of time.
Ability to read and write effectively including maintaining filing system.
Ability to communicate clearly and effectively with the guests regarding any aspects of the casino/hotel operation