Operations Supervisor - Hotel

Talent Acquisition at Blue Water•Berlin, MD

4d•Onsite

About The Position

The Operations Supervisor oversees property operations to ensure the establishment runs smoothly. Key responsibilities include providing excellent customer service; supervising the front desk, housekeeping, and maintenance staff; overseeing room allocations; assigning tasks; managing shifts; and resolving issues. This role collaborates closely with the General Manager to ensure operational efficiency and compliance with industry standards.

Requirements

A minimum of 2 years of previous operations experience and focus on exceptional guest service.
Independent self-starter
Ability to operate effectively in a fast-paced, guest-focused environment
Competitive with a strong desire to win
Effectively communicates with a variety of audiences and tailors communication appropriately.
Ability to supervise multiple projects and work assignments
Effective use of computer software, sales tracking software, CRM tools, and social media tools

Nice To Haves

All-Hands-On-Deck mindset

Responsibilities

Supervise daily property operations to ensure quality service and guest satisfaction.
Monitor staffing levels and oversee employee schedules to ensure adequate coverage.
Respond to guest complaints and concerns promptly and professionally.
Maintain property appearance and cleanliness standards.
Conduct regular inspections of guest rooms and public areas.
Train and mentor new employees and provide ongoing training for existing staff.
Implement and maintain operational policies and procedures.
Manage inventory and supplies to ensure timely ordering.
Support financial performance goals to optimize revenue and minimize expenses.
Ensure compliance with safety procedures, monitor hazards, and promote a safe work environment.
Regularly coordinate with and support various departments to ensure smooth operations, efficient workflows, and adequate coverage.
Provide regular and reliable attendance.
Perform other duties as assigned or required.