Operations Manager

DSI Holdings Corporation • Hartford, CT

3d • Onsite

About The Position

We are the nation’s largest ServiceMaster franchise, and at our Hartford, CT location, we’re dedicated to offering our employees top-tier training, career advancement opportunities, and the chance to make a real difference by helping those in need. ServiceMaster DSI provides disaster restoration services in Hartford, CT, and surrounding areas. As industry leaders, we invest continuously in education, cutting-edge tools, and expert training. We pride ourselves on the exceptional care we provide to both our clients and employees. At ServiceMaster DSI, we cultivate a community-like work environment where extensive training meets advanced equipment. We believe that happy, engaged employees are key to making our company a great place to work, always ready to help families and businesses recover from fire and water damage. We’re looking for an Operations Manager to oversee the operational functions of our residential and commercial fire and water cleanup and restoration services. This role involves managing all aspects of operations, financials, and human resources, while also implementing the company’s mission and vision.

Requirements

• Must have previous experience as a Crew Chief /Operations Manager in the industry
• Must have previous experience water mitigation, mold remediation, and fire restoration
• Required current IICRC Certification
• Strong communication skills
• Previous experience in branch production, sales, and management
• Valid Driver’s License
• Ability to lift/move 50+ lbs.
• Ability to pass a background check and drug screen

Nice To Haves

• Demonstrates strong leadership, attention to detail, and a sense of ownership in managing operations.
• A positive attitude and a commitment to accountability are essential.

Responsibilities

• Oversee branch production operations, ensuring efficiency and profitability
• Manage daily operations, scheduling, training, and developing Technicians and Crew Chiefs
• Ensure customer satisfaction and resolve complaints in collaboration with Customer Service
• Maintain strong relationships with internal departments, clients, and business partners
• Assign necessary equipment and ensure safety protocols are followed
• Collaborate with the Branch Manager to meet budget targets and establish weekly production goals

Benefits

• Medical
• Dental
• Vision
• Life insurance
• 401K
• Paid Vacation Time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed